NOC Manager

Job Summary:

The NOC Engineer Manager is responsible for overseeing the Network Operations Center (NOC) and managing a team of NOC engineers. This role involves ensuring the smooth operation of network infrastructure, monitoring system performance, and promptly addressing incidents and outages. The NOC Engineer Manager plays a crucial role in maintaining network reliability and ensuring the team adheres to best practices and procedures.

Responsibilities:

• Team Leadership:

Lead and manage a team of NOC engineers, providing guidance, coaching, and mentorship.

Foster a collaborative and positive team culture to ensure effective communication and cooperation.

NOC Operations:

Oversee the 24/7 operation of the Network Operations Center, ensuring continuous monitoring of network infrastructure.

Coordinate with other IT teams to resolve incidents, outages, and service disruptions promptly.

• Incident Management:

Develop and implement incident response procedures to minimize downtime and impact on services.

Lead incident investigations, root cause analysis, and implement preventive measures.

Performance Monitoring:

Implement and maintain monitoring tools to track network performance, availability, and capacity.

Analyze performance data to identify trends, anticipate issues, and implement proactive measures.

Documentation and Reporting:

Maintain accurate documentation of network configurations, procedures, and troubleshooting steps.

Generate regular reports on network performance, incidents, and resolutions for management review.

• Continuous Improvement:

Identify areas for improvement in network operations and implement changes to enhance efficiency.

Stay current with industry best practices and technologies, incorporating relevant advancements into the NOC operations.

• Collaboration:

Collaborate with other IT teams, vendors, and external partners to ensure seamless integration and optimal performance of the network.

• Qualifications:

Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience.

Proven experience in a NOC or network engineering role, with at least 5 years.

In-depth knowledge of network protocols, technologies, and infrastructure.

Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations.

Excellent communication skills, both verbal and written and the ability to interact effectively with team members and stakeholders.

Certifications such as Cisco Certified Network Professional (CCNP) or equivalent are a plus.

Has extensive experience and knowledge on Linux Operating System

Job Type: Full-time

Pay: Php40,

• 00 - Php60,000.00 per month
  
  Benefits:
• Promotion to permanent employee

Schedule:

• 8 hour shift

Night shift

• On call

Rotational shift

• Shift system

Supplemental Pay:

• 13th month salary

Experience:

• Linux: 3 years (Preferred)

Network monitoring: 5 years (Preferred)