We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
Work Arrangement:Hybrid in Clark, Pampanga
Work Shift:Monday - Friday, 8:00 PM - 5:00 AM PM PHT
Primary Responsibilities:
- Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients.
- Perform implementation of the company Managed Services Portfolio using the N-Central Remote Monitoring and Management system.
- Monitoring and analysis of security event and alerts.
- Perform intermediate-to-advanced break-fix services on servers and network printers.
- Perform intermediate technical interventions and root cause analysis for network infrastructure, entry-level SAN/NAS, data back-up and restore and email related incidents.
- Document the client's IT environment.
- Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction.
- Stay abreast of new technologies, participate in company sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by Management.
- Excellent Verbal and Written English.
Experience with:
- Firewall concepts and functionality, switch configurations and networking methodologies.
- NAS/SAN devices and overall functionality.
- Administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all versions), Active Directory fundamentals.
- Implementation and support of data back-up and restore technologies.
Must have:
- Experience with Microsoft 365
- Network Administration and Forensics Skills esp. Fortinet Products
- Virtualization Experience: VMware, Hyper-V
- Knowledge of Identity and Access Management (IAM)
- Proficiency in Veeam Backup and Replication
- Proficiency in Monitoring Alerts through RMM Tools
- Technologies: Windows Server 2016 and greater, Azure, Server Roles (AD DHCP DNS), Exchange, Hyper-V, VMware, Veeam, N-able RMM
- Experience with Security Tools: SIEM (Security Information and Event Management) systems, intrusion detection/prevention systems (IDS/IPS), and endpoint protection platforms (EPP) can be advantageous.
- Endpoint Security Solutions: Knowledge of endpoint security solutions such as antivirus, endpoint detection and response (EDR), and data loss prevention (DLP) tools can contribute to a comprehensive security strategy
Nice to have:
- Azure Associate certifications
Benefits:
- Up to 1-month FREE Accommodation for those relocating to Pampanga *
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral Bonus of up to Php20,000.00*
- ALL government mandated benefits
*Terms and conditions apply
