NOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days.
Work Schedule: Night Shift (8PM - 5AM PHT)
Location: Onsite in Clark, Pampanga
* Two-week FREE Accommodation for those relocating to Pampanga will be provided
About the role: - Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients.
- Perform implementation of the company Managed Services Portfolio using the N-Central Remote Monitoring and Management system.
- Perform intermediate-to-advanced break-fix services on servers and network printers (Level -2 incidents).
- Perform intermediate technical interventions and root cause analysis for network infrastructure, entry-level SAN/NAS, data back-up and restore and email related incidents (Level-3).
- Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer environments.
- Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction.
- Stay abreast of new technologies, participate in company sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by Management.
- Knowledge of the warranty policies and escalation procedures of the various manufacturers supported.
Skills Requirements: MUST HAVE:
- Firewall concepts and functionality, switch configurations and networking methodologies.
- NAS/SAN devices and overall functionality.
- Administering and troubleshooting of PC and print environments including network connectivity.
- Administering and troubleshooting Microsoft Windows /7/8/10 environments.
- Troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, O365, Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), Adobe PDF Reader and Writer, Antivirus software; Bit Defender, MacAfee, Symantec, Sentinel One.
- Remote Management tools.
- Administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all versions), Active Directory fundamentals.
- Implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances.
- Implementation and support of data back-up and restore technologies.
- Monitor and correct issues with backup (primarily Veeam) along with providing resolutions for recurring issues
NICE TO HAVE:
- 4 years experience
- System Administration (server)
- Network Administration (Firewalls & Switches)
- Fortigate Products
- RMM Tool (N-Able)
- Malware & anti-virus (identifying and Resolution)
- Experience Veeam Backup & Replication
- Exchange OnPrem
- Microsoft Azure
- The role is for alerting & monitoring and resolution of incidents
- Certification for any of the following (Microsoft, VMware, Fortigate)
Benefits: - Two-week FREE Accommodation for those relocating to Pampanga *
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral Bonus of up to Php20,000.00*
- ALL government-mandated benefits
*Terms and conditions apply
