Job Description
The role holder provides business process services to our client base. The role holder will work as part of a team requiring a minimum level of supervision.
Key Accountabilities
- Business awareness. Maintains a clear understanding of how the specialist area fits within Fujitsu to ensure it meets the requirements.
- Monitoring Workload. Monitors own workload and/or that or the team, recognizes changing priorities and manages the workload accordingly to achieve team targets and continue to provide a quality service.
- Technical capability. Maintains knowledge of the specialized area to help ensure the service to the company operates effectively and problem resolution and maintenance of service availability is maintained.
- Analysis and diagnosing problems or issues Analysis of complex issues, both technical and non-technical, which relate to the service provided, makes a diagnosis, and recommends a resolution for the unit, area, or team.
- Escalation process. Manages the escalation process for issues and deals with the problems and issues affecting the availability of service. May establish a change in processes, standards, or practices to ensure the service provided meets requirements of the business.
- Personal Development. Actively seeks personal development and contributes to personal development activities of others.
- Implementation and support of Japan projects.
- Translate document from Japanese to English, and vice-versa as needed in the projects.
- Coordinates with Japan counterpart and acts as bridge between client and non-bilingual members of the team, translating instructions from Japanese to English and vice versa.
- Produce Japanese and/or English reports or documents as needed in the project.
- Provide full coordination of project activities and ensure timely delivery.
- Allocated tasks are worked under general guidance & within detailed assignment plans, but is expected to think through these tasks, and to decide on most appropriate approach to the work.
- Expected to offer suggestions to others within the team in support of assignment objectives.
- May identify follow-on work to the assignment team.
- Maintains relationships both internally and externally with peers and colleagues.
- Works with a minimum level of supervision
- Demonstrates good interpersonal skills and diplomacy in dealings with clients and peers. Recognizes limits to own involvement. Welcomes coaching and guidance from peers with more experience. Is an effective team player.
- Perform other tasks as may be assigned by the immediate manager, customer, stakeholders and FJ POCs.
Qualifications
- With at least 5 years of relevant work experience
- Preferably with bachelor's degree or with equivalent relevant and sound work experience as stated in the job description
- Strong communication skills both in English and Japanese (JLPT N1/N2) verbal and written
- Intermediate/Advanced MS Skills (MS-Office: Word, Excel, PowerPoint, Outlook)
- Strong interpersonal skills
- Experience with creating documentation, reports, and dashboards
- Experience with user management (creating users, assigning profiles and roles)
- Investigative & empathic attitude to solving customer/user issues
- Customer satisfaction-oriented
- Interaction with customers/users to resolve basic and intermediate issues
- Willing to work on shifting schedule (morning, mid, night shift) and follow foreign client holiday schedule
- Willing to work on a hybrid work set-up
