Responsible for configuration and design guidelines of the network estate
Provide technical support to Audit & Compliance, Capacity Management, Lifecycle Management, Vulnerability Management and Risk Management Functions.
Provide technical leadership during major incidents and drive to quick resolutions.
Coach team members on a proactive basis, raising the team's overall technical acumen.
Restore service and complete root cause analysis of all incidents, driving actions to mitigate the root cause and remove risk of reoccurrence.
Participate on the Technical Design Authority forum
Implement changes/POCs to the environment in a controlled manner, with implementation and test plans.
Implement new and improved processes, change processes. Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
Engaging with internal and external stakeholders, managing customer expectation and satisfaction.
Qualifications
The Requirements
Bachelor's degree in Computer Science, Engineering, Information Technology strongly preferred, or relevant industry experience in related field.
Minimum 7 years experience in IT or Telecoms industry.
Network management experience Routing, Switching. Meraki and Azure vWAN experience would be advantageous.
Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
Ability to work under pressure and to resolve issues effectively.
