Network Engineer (AU, WFH)

As a Network Engineer at Spirit, you will be playing a pivotal role in supporting and improving the quality, efficiency, and success of internal and external infrastructure. We are seeking an individual with a unique blend of common sense, a strong technical understanding, and the versatility to work seamlessly as part of a team or autonomously. Your role goes beyond a conventional networking engineer role; you'll be entrusted with solving complex problems within client environments, emphasizing efficiency and stability. Collaborating closely with technical and non-technical stakeholders alike, you will ensure that our managed services not only meet but exceed client expectations, contributing to the ongoing improvement and investment in our services.

Key responsibilities

• Provide expert-level technical support and troubleshooting for systems and network-related issues
• Receive escalated customer calls and emails clarifying requirements in a timely manner
• Promptly address escalated customer calls and emails by clarifying their requirements.
• Diagnose and resolve system and network performance problems, in internal and client environments
• Ensure customer Service Level Agreements (SLA) and customer expectations are met
• Respond promptly to service outages and incidents, implementing effective remediation

measures to minimise downtime.

• Document troubleshooting procedures and solutions for future reference and knowledge

sharing.

• Manage and execute network configuration changes, upgrades, and deployments
• Cultivate strong relationships with clients by providing top tier service and support
• Support both WAN and LAN Infrastructure for client and internal environments
• Collaborate with data centre operations teams to coordinate network upgrades, migrations, capacity planning, and incident management.
• Design, implement, and manage complex network infrastructure solutions for both internal and external client environments.
• Assist with the stability, security, and scalability of systems through proactive monitoring and

maintenance.

• Collaborate with cross-functional teams to integrate networking solutions with other IT

systems and applications.

• Provide mentorship and guidance to junior networking engineers and other technical

resources within the organisation.

• Adhere to the Spirit policies and procedures, and work with teams to iterate and develop said

policies and procedures.

Requirements

SELECTION CRITERIA

In addition to the attributes outlined in the position description above the successful candidate willpossess the following:

Essential Skills & Experience

At least 5 years of technical experience in a medium or enterprise environment

Experience supporting multiple domain environments

Experience supporting MS365 and Cloud computing and maintaining industry best practices

Experience supporting English speaking countries

5+ Years in a Network Engineering role, managing both LAN and WAN environments.

5+ Years working with Windows and Linux Server Operating systems.

Experience with designing, implementing, and managing data center networks.

Strong understanding of network protocols and standards, including IPv4, IPv6, BGP, OSPF, VRF

and MPLS

Familiarity with data center infrastructure, including servers, storage, and virtualization

technologies.

Experience with industry leading networking infrastructure (Meraki, Fortinet, Sophos, Juniper, Cisco, Watchguard, Mikrotik, Aruba, Rukus)

Industry Qualifications

Cisco CCIE or CCNP Certification

Cisco Meraki Blackbelt

VMware Certified Technical Associate

Fortinet Certification NSE (highly regarded)

Veeam Certified Engineer (VMCE)

Microsoft AZ-140 (highly regarded)

Aruba Certification (highly regarded)

ITIL Certification (highly regarded)

Personal qualities and attributes

The ability to prioritize tasks effectively, while maintaining ticket documentation and management standards.

Ability to make sound decisions and judgement whilst dealing with internal and external

stakeholders in high pressure situations

Demonstrates a proactive approach to identifying and resolving complex technical issues, utilising critical thinking and analytical reasoning.

Excellent verbal and written communication skills

The ability to convey technical concepts in a clear and concise manner to both technical and

non-technical audiences.

A customer-centric mindset, prioritizing the needs and objectives of clients while delivering exceptional service and support.

Actively seeks opportunities for professional development and skill enhancement.

Benefits

WHAT WE OFFER:

Work-from-home setup

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program