International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 50 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO's and governments around the world.
About the Role:
LOCATION: Manama, Bahrain
We are currently looking for a Nurse (known internally as a Near Patient Nurse) to deliver our New Patient Program in Bahrain, supporting our TRICARE contract. This role is to be based in and covers Manama, but there might be requirements to travel to other locations within Bahrain. Our Nurses provide medical case management and communication when a patient is requiring care from a local public/private health care provider. The Nurse will work collaboratively with the provider to manage the care of the patient keeping them at the center of all considerations. Escalations to senior Near Patient Team members including the Near Patient Nurse Team Lead and the Near Patient Physician Lead will be required based on the clinical findings.
Key Responsibilities:
- Provide comprehensive in-patient clinical case management for a patient where they will be completing status reports upon admission and whilst the patient remains admitted to the provider.
- In the pursuit of medical updates, the Nurse may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required.
- In person support to beneficiaries admitted on purchased care sector, with the goal to assist in navigating cultural and possible language barriers, helping in understanding differences in local health care settings and obtaining possible feedback on care received.
- Be prepared to liaise with providers and patients, to obtain detailed clinical information including past medical history too allow for accurate ongoing case management.
- Where the Nurse feels care is suboptimal, not necessary, or potentially harmful to the patients the Nurse must escalate such matters to the Near Patient Physician Lead or Near Patient Regional Medical Director for discussion.
- Upon discharge, support when required with the Near Patient Medical Collection Team to obtain the discharge summary and Hosptial records from the provider, ensuring that the medical information correlates with their information obtained during admission and update the medical records accordingly.
- Provide, when feasible on-site non-medical patient care.
- Establish and maintain the relationships with providers; leveraging these relationships for clinical qualify assurance and over-sight.
- Provide extensive medical case management, receiving calls from patients and performing telephonic triage/holistic medical assessment, providing risk-assessed evidence-based medical advice and medical direction to patients and directing them to the best medical facilities in a specific location.
- Liaising with medical professionals to obtain medical information about patients, coordinate medical treatment and making recommendations on change/upgrade in care.
- Arranging medical evacuations and repatriations, either via commercial carrier (with medical escorts) or air ambulance
- Being involved in internal quality improvement projects.
About You
- Registered General Nurse or equivalent with minimum 3 years of experience with registration to practice in country of work.
- Recognised qualification to minimum diploma level or equivalence in practice demonstrated through portfolio/CV
- A demonstrable commitment to professional development
- Able to communicate fluently and proficiently in English.
- Own a car and clean driver's license and be based in Manama, Bahrain
Benefits:
- Warm, supportive and open company culture.
- Structured career development track, with opportunities for progression and advancement.
- An opportunity to thrive in a global environment.
- We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support.
