Vacancy: Chat Support - Native Korean Location: Kuala Lumpur, Malaysia- (The job is on-site, ONLY APPLY if you are willing to relocate to Malaysia)
Salary: RM 9,000
Language: Korean + English
Timing: Rotational Shift
Min Requirement: Customer Service experience is required. (Airlines experience is added advantage)
Education: Bachelor or Diploma plus Customer Service Experience
Headcount: 4
Start Date: September 2024
Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger's inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
Primary Job Functions:
- Answer incoming calls including email and chat in a timely manner
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer's privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time .
NOTE: The paper work and relocation expenses will be handle by the company.
Job Types: Full-time, Permanent
Pay: Php116,000.00 per month
Application Question(s): - What nationality are you
The job is on-site, Are you willing to relocate to Malaysia- The joining date is in September 2024, can you join
Passport Validity Period
- Availability for Interview, kindly mention 2 timing(Malaysia time) and day, HR will pick one
HR Nuwa will contact you via WhatsApp or Viber to schedule your interview, Kindly provide your WhatsApp or viber number with country code- How many years of chat support/customer service experience
The salary is fixed, the max total salary is RM 9,000 are you okay with it
