Native Japanese – Team Lead – Content Moderation

Vacancy: Native Japanese Team Lead Content Moderation

• Location: Kuala Lumpur Sentral, Malaysia.

(Only apply if you are willing to relocate to Malaysia)

Salary: RM 12,500 + Shift allowance + KPI

Permanent Job

Language: Japanese and English

Work Hour: Rotational Shift

• Roles & Responsibilities:

Managing a team of 20 to 25 FTE

• Client/Customer/People Management

Drive Performance in the team to meet targets

• Manage the daily team activities and ensure the daily operations run smoothly.

Drive Team adherence and manage monthly scheduling.

• Handling Escalations

Manage key business metrics like SLA's and CSAT

• Run reports & conduct a thorough analysis of SLA misses.

Drive Continuous Improvement in the team along with metrics improvement

• Generate dashboard and scorecards for the Team for review.

Performance management and appraisals for the entire Team.

• Weekly Reviews to the Management on key deliverables.

One-One with the team and scheduled Monthly Team meetings.

• Feedback and Coaching

Knowledge management for the team and quality control

• Apply performance management strategies - action plans, BQ planning

Responsible for people/employee career development

• Generic & Behavioral Skills:

Excellent verbal and written communication skills.

• Should be willing to work in shifts along with the team in customer business time.

Overall should be a good team player with willingness to learn and drive to achieve.

• Practice and focused on Metrics.

Good Excel skills and Reporting knowledge

• Should be able to drive Continuous Improvement in process.

Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months

• Awareness on SLA/SLO Metrics and should be flexible for 247 shifts.

• NOTE: The paperwork and relocation expenses will be handled by the company

Job Types: Full-time, Permanent

Pay: Php162,

• 00 per month
  
  Application Question(s):
• What nationality are you

The job is on-site, Are you willing to relocate to Malaysia

• How many years of Team lead experience

How many years of Content moderation/Customer service experience

• The joining date is in September 2024, can you join

The salary is fixed, the max salary is RM 12,500 are you okay with it

• Availability for Interview, kindly mention 2 timing(Malaysia time) and day, HR will pick one

Passport Validity Period
* HR Nuwa will contact you via WhatsApp or Viber to schedule your interview, Kindly provide your WhatsApp or Viber number with country code