What this job involves:
Transforming to the Workplace Team of the future
- Resolve technical problem in a timely manner to enhance Occupant Experience
- Commitment to deliver the best level of service every time through attention detail
- Identify opportunities to improve technical service delivery to benefit the workplace
- Trusted partner to deliver all GRE requirements aligned to GRE OE codes
- Strive for Continuous Improvement implementation
Client/Stakeholder Management (in support of the Technical Services Lead)
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Communicate effectively with Clients and vendors at the ground level to create customer delight
- Work with all related parties on timely delivery of all services
Leadership / Staff Management/ Team Participation
- Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
Operations Management
- Functional operational control to deliver excellence every time
- Thorough knowledge of BMS system, generate reports, logs, trend charts from time to time
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Implement and manage the change control process
- Be able to resolve problems and improve operations
- Implementation of task procedures and policies
- Prepare thought through risk assessments for self-delivery
- Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Assign the complaints to the technicians based on the request raised by the employee, track the same and ensure the calls are closed before TAT.
- Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standards
- Thorouh knowledge of process to be followed during power failure, incidents etc
- Reports knowledge of reports of al critical equipments
- Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
- Ensure service deliverables meet SLAs and KPIs
- When necessary raise risks to Workplace Experience Site Lead for further investigation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Escalate reoccurring problem and possible solutions to Engineering and Workplace team
- Located on site at the clients offices
- Mobile as required to cover multiple sites
- Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Share best practices and new ideas to further support the Workplace Experience Team
- Adhere to the Risk & Safety work practices to mitigate the risk of services interruption to client's operation
- Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
- Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
- Follow the SOP/EOP and training programme for staff
- Maintain accurate check of log's of all critical systems
- Carryout breakdown maintenance as and when required
- Incident management well aware of the process and escalation
- Ensure smooth shift hand over process
- Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
- Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
- Ensure all works are compliance with statutory regulations on fire, health and safety standards
- Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Sound like you To apply you need to have:
Ideal Experience
- Has NCII Certification from TESDA
- Good verbal and written communication skills
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Has experience in CRAC, UPS, Chiller plant or Critical Equipment/Data Centre operations is preferable
- Thorough knowledge of BMS System
- Knowledge of Occupational Safety requirements
- PC literate and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
- 6 working days per week, shift pattern 24/7 coverage required
- Ability to effectively communicate and interact with all levels of people
- 2 to 4 years of experience
Critical Competencies for Success (with corresponding I am JLL behaviours)
Client Focus & Relationship Management I Value my Customers
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client, vendor staff,
- Has a customer service oriented attitude
People Management and Team Leadership I am a Team Player
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills I Am Proactive
- Planning and Organizing skills to prioritize work and meet tight deadlines
- Ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking I am Innovative
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
- Detail focussed and proactive in nature
- Self-motivated
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
More reasons to join JLL
- We are a true multinational global powerhouse having both International and Local footing in the real estate industry with over 220 offices worldwide for career advancement.
- We are unified by a collaborative culture that fosters integrity, commitment with one another and strength in cultural diversity with team members from different nationalities and backgrounds, being truly International.
- We are recognised as a leading real estate investment and consultancy firm both globally and locally with a technology and innovation oriented drive.
Apply today! 
