What this role involves:
Transforming to the Workplace Team of the future
- Resolve technical problem in a timely manner to enhance Occupant Experience
- Commitment to deliver the best level of service every time through attention detail
- Identify opportunities to improve technical service delivery to benefit the workplace
- Trusted partner to deliver all GRE requirements aligned to GRE OE codes
- Strive for Continuous Improvement implementation
Client/Stakeholder Management (in support of the Technical Services Lead)
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Communicate effectively with Clients and vendors at the ground level to create customer delight
- Work with all related parties on timely delivery of all services
Leadership / Staff Management/ Team Participation
- Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
Operations Management
- Functional operational control to deliver excellence every time
- Thorough knowledge of BMS operation, generate reports, logs, trend charts from time to time
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Implement and manage the change control process
- Be able to resolve problems and improve operations
- Implementation of task procedures and policies
- Prepare thought through risk assessments for self-delivery
- Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Assign the complaints to the technicians based on the request raised by the employee, track the same and ensure the calls are closed before TAT.
- Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standards
- Thorough knowledge of process to be followed during power failure, incidents etc
- Reports knowledge of reports of al critical equipments
- Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
- Ensure service deliverables meet SLAs and KPIs
- When necessary raise risks to Workplace Experience Site Lead for further investigation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Escalate reoccurring problem and possible solutions to Engineering and Workplace team
- Located on site at the clients offices
- Mobile as required to cover multiple sites
- Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Share best practices and new ideas to further support the Workplace Experience Team
- Adhere to the Risk & Safety work practices to mitigate the risk of services interruption to client's operation
- Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
- Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
- Follow the SOP/EOP and training programme for staff
- Maintain accurate check of log's of all critical systems
- Carryout breakdown maintenance as and when required
- Incident management well aware of the process and escalation
- Ensure smooth shift hand over process
- Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
- Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
- Ensure all works are compliance with statutory regulations on fire, health and safety standards
- Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Experience in any or all of the following: electrical, mechanical, plumbing
- At least a graduate of vocational course or have completed relevant
- At least 2-4 years experience in maintenance and improvement works, preferably in a property / facilities management setting
- Good verbal and written communication skills
- Ability to effectively communicate and interact with all levels of people
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Has experience in CRAC, UPS, Chiller plant or Critical Equipment/Data Centre operations is preferable
- Knowledge of Occupational Safety requirements
- PC literate and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
- 6 working days per week, amenable to work under shifting schedules
Critical Competencies for Success (with corresponding I am JLL behaviours)
Client Focus & Relationship Management I Value my Customers
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client, vendor staff,
- Has a customer service oriented attitude
People Management and Team Leadership I am a Team Player
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills I Am Proactive
- Planning and Organizing skills to prioritize work and meet tight deadlines
- Ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking I am Innovative
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
- Detail focussed and proactive in nature
- Self-motivated
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
What You Can Expect From Us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today! 
