We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
To provide essential service and support both internally and externally to managed services customers, distributors, and vendor partners.
About the Job
Service Delivery
- Provide advanced technical support for hardware, software, and network-related issues
- Troubleshoot and resolve escalated issues from Level 1 Service Engineers
- Assist with the installation, configuration, and maintenance of computer systems, printers, and other peripherals
- Manage and support user accounts, permissions, and access rights in various systems
- Work with Active Directory, Office 365, and other common enterprise IT systems
- Troubleshooting and resolving customer back-up failures
Projects
- Action assigned minor works and project tickets
- Participate in internal IT projects and initiatives, contributing to the continuous improvement of IT services
- Suggest and implement enhancements to improve system reliability, security, and performance
- Assist in completing audits of existing equipment
Administration
- Follow up outstanding tickets and record outcome accurately
- Update your timesheet to reflect time spent on each ticket
- Proactively work on priority queue items when not on the phone
- Document all support interactions and resolutions in the helpdesk ticketing system.
- Assist with knowledge transfer and training to other staff members
Your Qualification
Must Have Skills and Experience:
- Microsoft 365 & Azure Technologies such as Admin Portal, inTune, Entra, PIM, Licensing and Security
- Advanced Windows Desktop Management and troubleshooting
- Backup Technologies such as Acronis, AFI & Veeam
- Networking and Firewall experience with Ubiquiti, Fortinet & Meraki
- Entry level Microsoft Server Administration and Troubleshooting
- 2+ years developed technical capabilities preferably with MSP experience
- Proven experience in troubleshooting and resolving Level 2 hardware, software, and network issues.
- Excellent written and verbal communication skills
Nice-to-Have Skills and Experience:
- Demonstrated ability to work effectively as part of a team
- Strong Attention to detail
- Ability to exercise initiative
- Good time-management and prioritisation skills
- Excellent customer service skills
Job Offer
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral Bonus of up to Php20,000.00
- ALL government mandated benefits
*Terms and conditions apply
