Functions And Responsibilities
- Act as the single point of contact for national accounts to receive, manage and monitor household goods shipment relocation orders for their transferees.
- Collaborate with moving agencies, drivers, third-party suppliers, and operations planners as needed to coordinate moving services.
- Follow pre-defined move management processes with multiple communication contact points.
- Record all pertinent transactions and communications in move order system, ensuring accurate and timely information is captured; populate auxiliary systems as required.
- Understand and apply account-specific relocation policy rules to ensure compliance by all service delivery providers.
- Obtain quotes from third-party suppliers such as automobile carriers, review invoices for payment.
- Create and present cost estimates to accounts as part of the move authorization process.
- Handle real-time customer issues for quick resolution to minimize adverse financial impacts and logistical interruptions.
- Produce and maintain management reports and administer account profiles as required.
Qualifications
- Diploma/bachelor's degree and a minimum of three years applicable work experience.
- Good knowledge of geography, preferably in the context of the transportation or household goods moving industry.
- Previous experience working with clients of corporate accounts and asset.
- Must be process and results oriented (i.e., time management skills); capable of simultaneously handling multiple customers, problem-solving tasks, or issues in a professional manner.
- Communicate clearly and concisely (written/verbal)
- Proficient in MS Office applications (Outlook, Word, and Excel)
Apply Now
If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a one-stop shop can provide. We're a team that works globally to provide the best service locally a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [Confidential Information] and let us know the nature of your request and your contact information.
