JOB SUMMARY:
Responsible for all Yamaha 3S Shops and selected alliance dealer service activities. Provide advice, assistance, and follow-up regularly standard service operation to ensure understanding and actual implementation. Plan and create activities to meet target sales increase, boost Spare Parts and Service performance.
DUTIES AND RESPONSIBILITIES:
- Gathers service documents, judgments of warranty claims and updates for any warranty issues and concerns.
- Initiate promotional event including service marketing activities to reach Yamaha Dealers and Customers especially remote areas.
- Improves customer service by increasing the degree of professionalism to all Yamaha 3S Shop and develop higher global quality staff that can offer inspection and maintenance services that builds customers confidence.
- Performs market survey, analysis, competitors activities, and promotional event.
- Issues market information (MI) to improve product development on various processes.
- Educates all Yamaha 3S Shops dealers and staff on warranty procedures and service operation.
- Performs other tasks that may be assigned by immediate superior from time to time.
QUALIFICATIONS:
- Has technical knowledge in Automotive and Motorcycle technology.
- Must have Automotive Servicing NCII, and/or any related certificates.
- With experience handling warranty and repairing in the motorcycle industry.
- Must be willing to be assigned in different areas in Luzon.
