Mobility Support Representative - Mandaluyong

MOBILITY SUPPORT REPRESENTATIVE

• Position Overview:

As a Mobility Support Representative, you will serve as the frontline support for our global travel program, catering to the needs of our extensive workforce spanning 110 countries and 720,000 employees. You will be the initial point of contact for inquiries, addressing a wide range of topics related to Mobility services and ensuring exceptional customer experience through hospitality-driven support.

• Duties and Responsibilities:

First Line Support: Serve as the first line of response for employees inquiries regarding the global travel program through various channels including hotlines, chat, and ticketing systems.

Path to Resolution: Efficiently navigate inquiries, escalating complex issues as necessary while maintaining ownership and accountability for timely resolution.Hospitality & Customer Experience: Prioritize hospitality and a customer-centric approach in all interactions, striving to provide a positive and supportive experience for employees.

• Online Support: Provide assistance to employees encountering difficulties with our online tools and systems (i.e.: PMG, TRIPP, Online Booking tools). Offer walkthroughs and guidance to help employees navigate our platforms effectively and maximize their usage.

Knowledge Base: Maintain comprehensive knowledge of regulatory compliance, immigration requirements, employment regulations, and security considerations across different countries.

Case Management: Handle a variety of cases related to regulated or restricted work activities, immigration & employment requirements, corporate or individual liabilities, and security considerations.Visa & Immigration Support: Provide guidance and assistance to employees navigating visa and immigration processes, ensuring compliance with Accenture policies.

• Destination Services: Offer support and resources to employees regarding destination information, cultural considerations, and logistical support for seamless transitions.

Cost Estimates: Provide support with simple and complex cost estimates for travel and relocation expenses, assisting employees and the business in planning and budgeting effectively.

Policy Management: Stay updated on Accenture policies and protocols related to Mobility services, ensuring adherence and compliance in all interactions.

• Qualifications:

Bachelor's degree in business administration, Human Resources, or related field preferred.

• English advanced or bilingual level

Excellent communication skills with the ability to convey complex information clearly and concisely.

• Demonstrated customer service experience with a focus on hospitality and customer experience.

Proficiency in using ticketing systems, chat platforms, and hotline management tools.

• Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.

Cross-cultural awareness and sensitivity to effectively support employees from diverse backgrounds.

• Benefits and Perks!

Competitive market pay

• HMO on 1st day

Life Insurance on 1st day

• Convertible leave credits

Performance Bonus

• Yearly merit increase

Government mandatory benefits (SSS, Philhealth, Pag-ibig, 13th month pay etc.)

• Free company trainings for skill upgrade (Technical training, safety training, etc)

Job Type: Permanent

Pay: Php30,

• 00 - Php40,000.00 per month
  
  Benefits:
• Additional leave

Health insurance

• Life insurance

Pay raise
Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Supplemental Pay:

• 13th month salary

Overtime pay
Performance bonus