Responsibilities- Provide initial technical support to users experiencing issues with their mobile devices.
Address inquiries and resolve problems via phone, email, and chat promptly and effectively.- Diagnose and troubleshoot a broad range of mobile device hardware and software issues.
Utilize available resources to research and implement solutions.
- Escalate complex technical issues to designated teams or higher support levels when necessary for resolution.
Record all support interactions and resolutions accurately for future reference and reporting.- Maintain a positive and professional demeanor throughout all user interactions.
Process mobile device orders for shippers and carriers through designated vendors.
- Monitor and track the status and delivery of new mobile devices to ensure timely arrival.
Assist users with initial setup and configuration of mobile devices.- Guide users through the installation and troubleshooting of mobile applications via phone or email instructions.
Facilitate mobile device replacements as requested by users or upon identification of device malfunction.
Employer questionsYour application will include the following questions:
- What's your expected monthly basic salary
How many years experience do you have as a Helpdesk Support Role- How many years experience do you have in the BPO industry
Which of the following Microsoft Office products are you experienced with
- How much notice are you required to give your current employer
How many years experience do you have as a Tech Consultant- How many years experience do you have in BPO operations
Job Types: Full-time, Permanent
Pay: Php32,- 00 - Php35,000.00 per month
Benefits: - Company Christmas gift
Company events
Opportunities for promotion Pay raise
Schedule:
Supplemental Pay:
* Overtime pay
Ability to commute/relocate:
- Eastwood City: Reliably commute or planning to relocate before starting work (Preferred)
Expected Start Date: 08/02/2024
