MIS Officer (hybrid, Taguig)

1. Conceptualizes performance reports and dashboards that drive efficiency to the team across multiple channels (voice and non voice). Help operations with productivity performance through planning, analytics and reporting.

2. Generates performance reports and score cards and provides input and recommendations on reporting, and analysis based on performance trends

1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment.

2. Minimum 2 to 3 years experience as MIS and Workforce Analyst.

3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries.