This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
L2 Microsoft Windows Server Administration
Who We Are
Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The Work
System Investigation, Maintenance, and Operation:
- Responsible for the following ITIL processes: Incident Management, Change Management, Problem Management, Critical Incident Management
- Perform investigation, maintenance, and operational tasks.
- Troubleshoot system issues as they arise, provide resolution to the incidents and problems.
Handle Alert Escalations
- Manage alert escalations from Level 1 operators, providing troubleshooting support and addressing issues as they are reported.
Vendor Escalation For Complex Issues
- If encountering unexpected errors without a clear resolution path, escalate the issue to a support vendor for further investigation and assistance.
Regular Reporting And Updates
- Provide regular updates to the team lead and stakeholders on the status of issues, ensuring transparent communication until the problem is resolved.
- Closely work with project team members on site and members located in different geographical locations.
Continuous Improvement
- Identify and help drive continuous improvement initiatives and automation for the project.
- Help create and improve the process documentations for the project.
Onsite Reporting
- Daily In Office work, the position is based in the Accenture Cebu Office.
- L2 Members are also expected to provide standby support during non-business hours.
Here's What You'll Need
- Bachelor's Degree in Information Technology, Computer Science, or other related fields.
- Experience but not limited to the following list of tools, applications and technologies:
Cloud Platform
Operating Systems
- Red Hat Enterprise Linux 8
- Windows Server 2019
Databases
- DB2
- PostgreSQL
- Oracle
- Tibero (Produced by Tmaxsoft; compatible with Oracle DB)
Messaging/File Transfer/File Encryption
Security
- Symantec Endpoint Protection
Ticket Management Tool
Monitoring Systems
- Zabbix
- Azure Monitor
- IBM Workload Scheduler
- A-AUTO
Other Applications
- WebSphere Application Server
- Z Development and Test Environment
- Data Keeper
- Openframe
What's in it for you
- You will be part of Accenture's growing community of technology professionals, continually expanding to provide the best services to our clients.
- At Accenture, you will be working on innovative projects, while being exposed to the latest em erging technologies and industry best-practices.
- We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What We Believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
Qualifications
Other Applications:
- WebSphere Application Server
- Z Development and Test Environment
- Data Keeper
- Openframe
