Microsoft Dynamics 365 CRM Senior Consultant

Responsibilities:

• Responsible for the design and development, modifications or extensions to the standard Microsoft Dynamics CRM applications focusing on the customer service module
• Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based solutions
• Designing and delivering Dynamics 365 and Power Platform-based solution
• Implement related customizations and reports to model the clients organizational processes as directed based on the system architecture
• Facilitate functional workshops with customers, document requirements, and design appropriate solutions
• Provide client support at the appropriate time of the overall implementation cycle
• Work with the internal Team to deliver super-user and end-user training, as needed
• Deliver internal sessions on best practices and new functionality as well as features

Qualifications:

• Graduate of Bachelor of Science in Information Technology or related courses
• Has at least 3 years of experience as an MS Dynamics 365 CRM Developer
• Has experience in the end-to-end full life cycle implementations of Microsoft Dynamics 365 CRM and the Power PlatformExpertise of the Power Platform COE and all governance components
• Familiarity and understanding of Power Platform licensing structure, plans and the costs associated
• Experience working with SharePoint Designer workflows, InfoPath, or any other solution type conversion to Power Platform solutions
• Familiar with Azure DevOps or other similar enterprise planning and delivery tools
• Familiarity with Azure logic apps and Azure functions
• Ability to work with functional teams with both onshore and offshore resources
• Ability to demonstrate a clear approach to methodology as well as functional capabilities
• Microsoft Dynamics CRM and Power Platform Certifications
• Ability and a good level of knowledge with project tools such as Azure DevOps (TFS, VSTS), MS Project, MS PowerPoint, Word, and Visio
• Experience in solution delivery with tools other than Power Platform such as Office 365, D365, etc.
• Good analytical, communication, interpersonal, and presentation skills