As a Merchant Acquisition Officer, your primary responsibility is to establish and manage the merchant acquisition business in your assigned area. You will be responsible for identifying potential merchants, building relationships, driving sales growth and customer satisfaction.
Acquiring various offline/online merchants: This involves actively reaching out to potential merchants, understanding their needs, and finding ways to create mutually beneficial partnerships between the merchants, customers, and your company. This may include product presentation, negotiating contracts, discussing terms, and ensuring that the partnership aligns with the company's goals.
- Identifying and evaluating effective merchant acquisition approaches: This involves analyzing different strategies and techniques to determine the most effective ways to acquire new merchants. This could include market research, competitor analysis, and staying up-to-date with industry trends. The goal is to find approaches that result in long-term partnerships with merchants.
Developing and maintaining the merchant acquisition target list: This involves creating a list of potential merchants that align with your company's target market and goals. It may require conducting research, attending industry events, and networking to identify suitable candidates. Regularly updating and maintaining this list is important for ongoing merchant acquisition efforts.- Building strong relationships with merchants: Communication is key in building and maintaining relationships with merchants. Regularly engaging with them, addressing their concerns, and providing support are all important aspects of building trust and a strong partnership. This may involve regular meetings, phone calls, emails, or other forms of communication.
Resolving complaints and preserving the company's reputation: As part of customer satisfaction, it's important to address any complaints or issues raised by customers or merchants promptly and effectively. This includes listening to their concerns, investigating the issues, and finding appropriate solutions. By resolving complaints and issues, you can maintain a positive reputation for your company and ensure customer contentment.
A minimum of 1-3 years of experience
- Familiarity with fintech and digital industry
Capable of developing strong relationships with merchant partners.- Highly motivated and able to work towards achieving targets.
Good communication and interpersonal skills are necessary for effective interaction with clients and colleagues.
- A positive attitude, attention to detail, and a customer-oriented approach are important qualities for this role.
Job Type: Full-time
Schedule:
* 8 hour shift
