Maintains the highest standards of member-customer service in attending to membership new application, membership renewals, refund/ return replacement and repair of merchandise.
- SPECIFIC DUTIES AND RESPONSIBILITIES
- Performs the processing of application approval and responsibilities for the release of membership's permanent and temporary cards.
Computes and encodes all data necessary for the daily and monthly membership's productivity status and weekly refund report.- Answers queries of member-customers and follow-ups members status of items and after sales transaction that pertains to credit / debit card charge-back.
Ensures that all received till (membership tills and refund tills) are counted correctly before leaving the vault room.
- Performs initial audit of approved membership applications.
Prepares and maintains communication form/memos and coordinates with the receiving clerk regarding the status of items for repair.- Ensures that all replaced and refunded merchandise are released accurately based upon the transaction receipt which should be within the 30-day Refund policy.
Ensures that all lost and found items, membership card, Ids, etc. Are properly kept and recorded in the Lost and Found logbook.
- Maintains cleanliness and orderliness in the working area.
Observes proper grooming.- Practices proper decorum as per Code of Cnduct and Standard Operating Procedures.
Observes punctuality at all times.
- Performs other related tasks as may be assigned by the immediate superior or the Duty Manager.
Job Type: Full-time
Schedule:
* 8 hour shift
