Job descriptionI. MAJOR RESPONSIBILITY
Maintains the highest standards of member-customer service in attending to membership new applications, membership renewals, refund/ return replacement, and repair of merchandise.
II. SPECIFIC DUTIES AND RESPONSIBILITIES
- Performs the processing of application approval and responsibilities for the release of membership's permanent
and temporary cards.
- Computes and encodes all data necessary for the daily and monthly membership's productivity status and
weekly refund report.
- Answers queries of member-customers and follows up on members status of items and after-sales transaction
that pertains to credit/debit card charge-back.
- Ensures that all received till (membership tills and refund tills) are counted correctly before leaving the vault room.
- Performs initial audit of approved membership applications.
- Prepares and maintains communication forms/memos and coordinates with the receiving clerk regarding the
status of items for repair.
- Ensures that all replaced and refunded merchandise are released accurately based upon the transaction
receipt which should be within the 30-day Refund policy.
- Ensures that all lost and found items, membership cards, IDs, etc. Are properly kept and recorded in the Lost
and Found logbook.
- Maintains cleanliness and orderliness in the working area.
- Practices proper decorum as per the Code of Conduct and Standard Operating Procedures.
- Observe punctuality at all times.
- Performs other related tasks as may be assigned by the immediate superior or the Duty Manager.
IV. JOB SPECIFICATIONS
EDUCATION : College Level
EXPERIENCE/SKILL One (1) year experience in related industry
Excellent communication, interpersonal, analytical and
negotiation skills; computer literate
PERSONALITY decisive, self-motivated, goal/ result and people-oriented
Job Types: Full-time, Permanent, Fresh graduate
Benefits: - Company Christmas gift
Company events Fuel discount
Life insurance Opportunities for promotion
Promotion to permanent employee
Schedule: Overtime
Supplemental pay types:
Overtime pay
Job Types: Full-time, Permanent, Fresh graduate
Schedule: Overtime