Membership Enrollment and Billing: Handle the process of membership enrollment and regular billing, ensuring accurate customer billing information is maintained.
Invoice Management: Generate invoices and statements promptly, track outstanding accounts receivable, and process customer payments, including online payments.
Customer Interaction and Issue Resolution: Communicate professionally with internal and external clients to address concerns, collect overdue payments, and resolve billing discrepancies.
Collections and Compliance: Apply late fees and penalties as per company policy, escalate unresolved accounts, and adhere to all company collection policies and procedures.
Reporting and Additional Duties: Maintain detailed records of collection activities, prepare reports on collection performance metrics, and perform other duties as assigned by the immediate superior.
