Medical Information Specialist (Remote, Night Shift; USA Hours)

ProPharma is looking to expand their Medical Information Specialist team in the Philippines to support our clients in the USA. The position is a remote night shift for US hours.

The Medical Information Specialist (MIS) is part of the ProPharma Group MI Contact Centre and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact centre, and website/e-mail.

Essential Functions:

• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma internal policies and practices.
• Proficient in medical terminology both in English and Filipino, verbally and in writing.
• Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma internal SOPs, and client working practices/instructions.
• Formulates and provides accurate responses utilizing approved labelling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
• Adheres to company and country-specific privacy policies.
• English speaking/writing essential.

Essential Qualifications:

• Pharmacist license.
• Excellent communication skills.
• Excellent telephone and email skills.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***