Medical Care Program Assistant

Join a Global Team Without Leaving Your Roots

Empower lives with our client, a trailblazer in menopause care and women's health. Pioneering personalized solutions, our client transforms lives through innovative treatments, expert guidance, and holistic wellness strategies. As a Medical Care Assistant with a nursing background, you'll gain international exposure, collaborate with experts in menopause care, and help transform lives-all while building a rewarding, impactful career that spans borders.

As a Medical Care Assistant, you will empower individuals by offering compassionate support, guidance on menopause management, and coordination with healthcare professionals. Your role will bridge understanding, education, and care to ensure a seamless experience for every individual seeking relief and wellness solutions.

• Provide empathetic, informative, and solution-oriented support to individuals seeking assistance with menopause-related questions, including symptom management, lifestyle adjustments, and treatment options.
  
• Educate callers about the physical, emotional, and hormonal changes associated with menopause, offering evidence-based information on symptom relief, nutrition, exercise, and overall wellness strategies.
  
• Assist in scheduling consultations or follow-up appointments with healthcare providers, including doctors, specialists, or therapists specializing in menopause care.
  
• Advise individuals on services and products beneficial for managing menopause symptoms, such as supplements, therapies, and lifestyle programs.
  
• Understand the unique challenges of menopause and provide compassionate support, recognizing its emotional and physical impact.
  
• Maintain accurate and detailed records of interactions, ensuring all client inquiries and actions are properly documented.
  
• Collaborate with internal teams, including healthcare professionals, to deliver a seamless experience for individuals seeking medical support and advice.
  
• Maintain strict confidentiality regarding personal health information in compliance with HIPAA and other privacy regulations.
  
• Provide proactive follow-up support to ensure individuals have the necessary resources and guidance throughout their menopause journey.
  

Requirements

The Qualifications We Seek

Educational Background

• Graduate of Nursing, RN (Philippines) is preferred NMBA (Australia) is an advantage but not required.
  
• Certification in customer service or medical assistance is a plus.
  

Experience

• Prior experience in customer service, healthcare support, or patient advocacy is highly preferred.
  
• Experience working with individuals experiencing menopause or women's health issues is a strong plus.
  

Knowledge

• Strong understanding of menopause, including its symptoms, treatments, and emotional impact, is highly desired.
  
• Basic knowledge of medical terminology and the ability to navigate health-related information effectively.
  

Communication Skills

• Excellent verbal and written communication skills.
  
• Ability to explain complex information in a clear and compassionate manner.
  

Empathy & Compassion

• Strong ability to empathize with individuals experiencing menopause and provide sensitive, non-judgmental support.
  

Organizational Skills

• Strong attention to detail and ability to manage multiple inquiries and tasks efficiently.
  

Technology Proficiency

• Proficient in customer support platforms, healthcare management software, and Microsoft Office Suite (or similar tools).
  

Languages

• Proficiency in additional languages is a plus.
  

Benefits

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
  
• Competitive Salary Package
  
• Hybrid work arrangement
  
• Prime office location in Pampanga (Easy access to restaurants, and banks)
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  

Welcome to Emapta Philippines!

Discover boundless career opportunities with Emapta, where your success is supported by stability, innovation, and teamwork. With global clients across various industries, we foster a collaborative culture that values your contributions. Build your career with us and join a community committed to growth, excellence, and a brighter future.

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