Fast Lab Tech, New York- Who we are: Fast Lab Technologies is a medical diagnostic laboratory that offers a full range of bioanalytical testing services. We provide a wide variety of tests, as well as fast, efficient COVID-19 testing for travel, symptoms and precautionary measures. We pride ourselves in delivering exceptional customer service, paired with quick, reliable testing so that every experience with us is as comfortable, and efficient as possible.
We are seeking a detail-oriented and experienced Medical Billing Virtual Assistant to support our medical billing team. The ideal candidate should have a strong background in medical billing, coding, and insurance claims processing. This role involves managing billing processes, ensuring accuracy, and maintaining compliance with healthcare regulations, all within a remote work environment.
Preparing and submitting clean claims to various insurance companies either electronically or by paper
- Answering questions from patients, clerical staff, and insurance companies
Identifying and resolving patient billing complaints- Preparing, reviewing, and sending patient statements
Reviewing accounts for possible assignment and making recommendations to the Billing Supervisor
- Performing various collection actions including contacting patients by phone; correcting and resubmitting claims to third party payers
Processing payments from insurance companies- Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
Combines data from different reports and/or purges files to eliminate data duplication.
- Contributes to team effort by updating and accomplishing reports as needed.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.- Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
- Participating in educational activities and attending monthly staff meetings
Maintaining strictest confidentiality; adhering to all HIPAA guidelines and regulations- Performing other work-related duties as assigned
At least 3 years of working experience as a medical biller or a medical billing virtual assistant.- Certification in Medical Billing and Coding is preferred.
Strong knowledge of HIPAA and PHI.
- Knowledge of Google Suite applications (Google Sheets, Docs, Slides, etc.)
Excellent communication skills, both written and verbal- Strong organizational skills and attention to detail
Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to work independently and as part of a team
Customer orientation and ability to adapt/respond to different types of characters- Excellent analytical skills in understanding client queries and complaints
Excellent communication with customers, the team, and the management.
- Proficient writing skills to produce customer support-related reports
Strong negotiating abilities when discussing with customers International Experience is highly desirable- Flexible working hours and must be able to work with our staff in NYC.
Knowledge of using Slack
If you receive any communication from an email Careers-fastlabtech.com this is not a legitimate Fast Lab Technologies email. We will never send offers to candidates via email without conducting virtual interviews.
Job Types: Full-time, Fixed term
Schedule:
Day shift
Monday to Friday Weekends
Experience:
- Medical Billing: 2 years (Required)
License/Certification:
- HIPAA Certification (Preferred)
Application Deadline: 07/06/2024
Expected Start Date: 07/08/2024
