Description
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced _
Medical Billing Specialist_ to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
- Account specific roles & responsibilities:
Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
- Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
Establish and negotiate payment plans with patients, based on their financial situation and organization policies.- Confirm and update patient demographic and insurance information to ensure accurate billing.
Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
- Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Provides customer support through different communication channels (Phone, email, chat).- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
- At least 1 year BPO experience handling US Healthcare account
Good Working knowledge (US Healthcare, Claim Denial / Rejections)- Excellent written and verbal English communication skills
Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
- Amenable to work ONSITE in Makati
Willing to work night shifts
Benefits
Competitive salary and benefits- Health Insurance with free dependents
10%-night differential Paid time off
- Convertible to cash leave credits
Performance Appraisal A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation- We foster an all inclusive environment where everyone thrives
Job Type: Full-time
Pay: Php25,- 00 - Php29,000.00 per month
Benefits: - Company events
Opportunities for promotion
Pay raise- Promotion to permanent employee
Schedule:Supplemental Pay: Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What would be your expected salary range
Experience:
* Healthcare CSR: 1 year (Preferred)
