Reports To: Partner, Partner Advisor
Answer incoming phone calls during business hours in a professional and friendly manner
Assist with patient scheduling, including setting appointments, confirming visits, and rescheduling as needed
Provide general office assistance, including filing, organizing medical records, and handling day-to-day administrative duties
Assist with mobile shift maintenance, ensuring timely updates and coordination for staff availability
Handle skilled and non-skilled billing for patient services, ensuring accurate coding and submissionManage Long Term Care Insurance billing, ensuring claims are properly processed and followed up on in a timely mannerConduct collections of outstanding invoices, working with patients and insurance companies to resolve billing issuesMaintain accurate records of billing inquiries, payments, and balances for both patients and insurance providers
Primary Relationships: Partner Team
Conduct regular chart audits for both personnel and patients to ensure compliance with medical documentation standards and regulatory requirementsEnsure patient information is accurately recorded in medical charts and that charts are up-to-date and complete
Date: November 2024
Provide excellent customer service to patients and their families, addressing inquiries, concerns, and requestsServe as a key point of contact for staff, helping to ensure effective communication between employees and managementAssist in employee orientation and training, including providing guidance on office procedures and expectations
Schedule: 11:00 PM - 8:00 AM PHTSummary:
Support office and clinical staff with day-to-day operations as neededAssist in maintaining a positive, professional, and welcoming atmosphere for both patients and team members
We are seeking a detail-oriented, customer-focused, and motivated Medical Assistant to join our healthcare team. This role involves a variety of administrative and clinical tasks, including answering phones, managing billing processes, maintaining patient records, scheduling appointments, and providing general office assistance.
High school diploma or equivalent required Associate's degree or certification as a Medical Assistant is preferredMinimum of 2-3 years of experience as a Medical Assistant or in a similar healthcare administrative roleProven experience in medical billing, coding, and collections, including handling Long Term Care Insurance claimsStrong organizational and time-management skills with a keen eye for detailExcellent verbal and written communication skillsAbility to manage phone systems and handle high call volumes efficiently and courteouslyCustomer-focused mindset with a professional and friendly demeanorAbility to work both independently and collaboratively within a teamHigh level of discretion and confidentiality when dealing with patient informationAdaptability and flexibility in managing multiple tasks and shifting priorities in a fast-paced environment
