Join Us!
Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.
As the Media Implementation Senior Associate - Implementations Auction
, you will be responsible for delivering support for Google Adwords and analytics products, from problem management to security and technology support.
Position Responsibilities
- Responsible for ad creation and modification in Google Ads, which requires great customer service skills and ability to manage multiple clients in a fast-paced environment.
- Understand client marketing/business objectives and identify the most efficient way to implement different campaigns aligned with client objectives
- Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
- Understand client requirements and implement them with stringent quality parameters
- Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process
- Manage expectations of stakeholders by providing support and route them to appropriate teams if needed
- Respond and handle client requirements on assigned cases within Service Level Agreement
- Develop mastery on the product and use this to resolve support requests
- Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
Minimum Qualifications
- Strong communication, customer service, relationship management and Project management skills
- Minimum 12 months experience in customer handling (for email and chat processes)
- Analytical mindset and keen to details
- Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly
- Above average excel skills (vlookups, string functions, logical functions & pivot tables)
Preferred Qualifications
- Client handling experience for advertising products like Google Ads (Search, Display, Mobile), Google Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage
- Google Ads certified
Benefits
- We support you with competitive wages and comprehensive health care including medical and dental coverage
- We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At Google Operations Center, we don't just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
