Job Overview: As the Marketing Data Support Manager, you will play a pivotal role in overseeing a team of support analysts dedicated to assisting regional marketing teams with their day-to-day operations. Your responsibilities will span from managing the support team to conducting data analysis, developing reports, and collaborating with various stakeholders across different marketing teams. Your technical prowess in CRM, Marketing Automation, BI, and Sales Enablement tools will be critical in delivering actionable insights and maintaining operational efficiency within a dynamic business environment.
Key Responsibilities:
Team Management:
Supervise and lead a team of 4-5 support analysts.
Provide guidance, mentorship, and training to support analysts to ensure their professional growth and effectiveness in supporting regional marketing teams.
Coordinate team activities, workload distribution, and performance evaluation.
Support Operations:
Oversee day-to-day marketing support activities, ensuring timely and effective resolution of marketing requests from regional teams.
Maintain a high level of service quality and adherence to established processes and standards and SLAs.
Keep abreast of new implementations and updates requiring support from the support analysts, and ensure the team is adequately trained to address them.
Create and manage documentation to standardize processes, capture best practices, and facilitate knowledge sharing within the support team.
Data Analysis and Reporting:
Conduct data analysis to derive actionable insights and identify trends relevant to marketing strategies and campaigns.
Conceptualize, build, reports, dashboards, and KPI metrics using CRM systems, Power BI, and other BI tools to monitor marketing performance and effectiveness.
Support weekly reporting deliverables to provide timely updates on key performance metrics and insights to stakeholders.
Interpret data to provide recommendations for optimizing marketing strategies and improving campaign outcomes.
Stakeholder Collaboration:
Collaborate closely with stakeholders across different marketing teams to understand their requirements, challenges, and objectives.
Act as a liaison between the support team and stakeholders, ensuring clear communication and alignment of priorities.
Proactively identify opportunities for process improvement and efficiency gains through cross-functional collaboration.
Technical Expertise:
Demonstrate strong technical proficiency in CRM platforms, Marketing Automation tools (e.g., Pardot), BI tools, and Sales Enablement tools (e.g., SalesLoft).
Stay updated on emerging trends, best practices, and advancements in relevant technologies to drive continuous improvement and innovation within the marketing support function.
Qualifications:
Bachelor's degree in marketing, Business Administration, Information Technology, or a related field. Master's degree preferred.
Proven experience (5+ years) in marketing operations, data analysis, or related roles, with at least 2 years in a managerial or team leadership capacity.
Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.
Proficiency in CRM systems (e.g., Salesforce), Marketing Automation platforms (e.g., Pardot), BI tools (e.g., Power BI), and Sales Enablement tools (e.g., SalesLoft).
Excellent communication, collaboration, and stakeholder management skills.
Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
Strong leadership qualities with a focus on team development, motivation, and performance optimization.
Conclusion: As the Marketing Data Support Manager, you will be at the forefront of driving operational excellence and maximizing the impact of marketing initiatives through effective support, data analysis, and stakeholder collaboration. Your technical expertise, leadership skills, and strategic mindset will be instrumental in ensuring the success of marketing efforts within a rapidly evolving business landscape.
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:
Health insurance that covers up to three dependents
Shuttle service for convenient transportation
Complimentary on-site food and coffee for your enjoyment
Allowances
Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally
15 days of vacation leave and 15 days of sick leave for your well-being
Joining a world leader in environmental services
Hybrid work arrangement for a flexible work-life balance
