About Penbrothers:
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.
About the Client:
This client is a nationwide network of independently operated staffing and recruitment firms under common ownership. Our firms have deep roots in their communities and are focused on meeting the companies talent demands by leveraging best in class tools & resources to elevate the overall experience. We are committed to a common purpose - to inspire the world and to realize its potential.
What you'll do:
Contributes to the power of potential in people by exemplifying the Redwood Tree Culture and embedding it throughout the organization.
Completes onboarding with all new hires, including background checks, drug screens and compliance.
Responds to talent working and candidate inquiries in a courteous and timely manner.
Provides information and guidance on staffing services, job opportunities, and onboarding process.
Resolves talent working and candidate issues related to placements, onboarding, payroll, training and other administrative matters.
Maintains accurate and up-to-date client and talent working records in the company's ATS system.
Follows established processes and procedures to ensure compliance with company policies, state and federal law, and industry regulations.
Collaborates with internal teams, such as sales and recruiting, to address customer and talent working needs and resolve issues.
Identifies and escalates complex issues or trends to appropriate team members for further resolution.
Provides feedback and suggestions for process improvements to enhance the overall customer experience.
Creates reports as needed to support the Market Manager and branch team
Adheres to and follows all company Policies, organizational competencies, processes, procedures, and guidelines.
Other duties as assigned.
What you have:
Excellent verbal and written communication skills and ability to speak clearly in both positive and negative situations.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Ability to prioritize and plan work activities, strong time management skills, and developing realistic action plans.
Strong organizational skills with attention to detail and accuracy.
Strong problem-solving skills with the ability to think critically and independently.
Proven success at working well in teams and independently.
High School Diploma or equivalent
Two (2) years or more of customer service experience.
One (1) year of office administrative/clerical experience, can be concurrent with #
Proficient in Google Suite.
Degree in business or other related field
Previous staffing industry experience
Familiarity with applicant tracking systems (ATS) and other HR software.
