Role Description
Key Responsibilities
- Processing routine PR-PO (reviews Purchase Requisitions for compliance,
releases completed Purchase Orders for approval)
- Monitoring preparation of purchase orders in line with final negotiations with
selected suppliers and in line with organizational targets and requirements as
well as Client quality requirements
- Responsible for first line helpdesk support for stakeholders and suppliers,
escalates queries to senior team members if necessary
- Works with ticketing tool & contact external suppliers via email and by phone
- Answers user queries regarding procurement process via ticketing tool or via
phone
- Handles administrative duties relating to purchases, including tracking orders
and ensuring records are kept up to date
- Ensures compliance to company guidelines, purchasing policies and
procedures
- Delivers a high quality, professional and proactive day to day service to the
Client in accordance with agreed SLAs/KPIs
- Assisting more junior staff with questions and queries.
- Seek and implement improvements in a daily work
Requirements
- Upper-intermediate English (B2) + Foreign Language required by client
- Previous experience in the Operational Procurement/Customer Service/Sales
Support
- Ability to work well with the team and stakeholders
- Ability to manage priorities, deadlines and tasks in order to accomplish goals
- Excellent communication and interpersonal skills
- Very good Customer Service skills and client-focus attitude
- Strong attention to details, analytical skills and problem-solving skills
- Good knowledge of Microsoft Office programs, such as Excel
- SAP/Ariba experience as an asset
