Discover your 100% YOU with MicroSourcing! Position: Manager, Service Delivery (Insurance)
Location: Cyberscape Beta, Ortigas
Work setup & shift: Onsite | Night shift
Why join MicroSourcing Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Service Delivery Manager, you will:
Client Management
- Client Management - Review and approve each Supervisoru0027s annual client growth and management plan, and coach the plan implementation in each supervisor team Build and maintain the client relationship, and coach Supervisorsu0027 handling of key accounts management and key issues Manage the departmental routine report, analyze data and communicate as needed.
- New Client On-boarding - Approve and manage the departmental new client on-boarding plan, allocate resources and support the plan implementation Coach the Supervisorsu0027 team building to serve the client.
Talent Management
- Talent Development - Coach and support Supervisors, key talents and Hipos to make and implement an Individual Development Plan, and build a departmental talent pipeline Create a promotion plan for Supervisors, key talents and Hipos, and submit to the Director Review and approve a promotion plan of IC levels, and coach Supervisors to implement the plan.
- Performance Management - Coach and support Supervisors on IC levelsu0027 performance goal set up and implementation, quarterly review and final evaluation, and communication on merit increase and bonus Coach Supervisors, key talents and Hipos on their individual performance goal setting and implementation, and conduct quarterly performance reviews and final results evaluation, and plan and implement the quarterly bonus allocation and annual merit increase.
- Daily Personnel Management - Coach Supervisors to handle special personnel cases Coach and support the Supervisoru0027s daily Unit management.
- Talent Engagement & Retention - Set up an annual departmental employee engagement & retention goal, and lead Supervisors to create and implement a departmental action plan Coach Supervisors to plan and implement a teamu0027s engagement & retention actions.
Operation Management
- New Task - Handle special cases during new task onboarding.
- Policy & Standard - Coach Supervisors implementation of company policy as needed. Follow ReSource Pro's Information Security policies/guidelines, as well as the client's security requirements, policies, and practices that are provided to ReSource Pro and information security requirements, while ensuring compliance within the team.
- Innovation - Encourage a culture of innovation within the department.
- New Hire - Review and approve the new hire request, and allocate resources as needed Support the NH on-boarding process and enhance a new hireu0027s onboarding experience.
- Departmental Operation Management - Regularly review the Supervisor teamu0027s operation result, coach and support Supervisors to handle key issues of the teamu0027s operation Coach Supervisorsu0027 implementation of company policy and budget management.
What You Need:
Non-negotiables
- Bachelor's Degree
- Minimum 5 years experience in Service Delivery or Client Service and 3 years management experience
Preferred skills/expertise
- Experience in the Insurance Industry
- OPEX and Professional Security Certifications
- Previous experience managing a team
- Customer Focus
- Decision Making
- Planning and Organizing
- Developing Others
- Leveraging Diversity
- Work Standards
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About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
