Job Title
Manager Account Management
Job Description Summary
The Manager for Account Management plays a key role in overseeing processes such as critical lease administration, mailbox management, report generation, periodic quality check initiatives, cost savings tracking, billings to clients, vendor management, and related financial scope. The function requires a strong understanding of lease and financial management, and client relationship management to ensure operational excellence. The Manager will collaborate with cross-functional teams and provide strategic insights to improve team performance and service delivery.
Job Description
About the Role:
- Manage all Portfolio Administration services for a multitude of accounts.
- Oversee operations on a day-to-day basis ensuring work is completed and deadlines are met.
- Lead, mentor, and manage a team, providing guidance, training, and performance feedback.
- Attend regular client calls and meetings to discuss account performance, address concerns, and provide updates on lease administration activities. Serve as the primary point of contact, fostering strong client relationships by understanding their needs, managing expectations, and ensuring consistent delivery of high-quality service.
- Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed.
About You
- Bachelor's degree required with minimum of 10 years of work experience.
- Experience in data administration, real estate, data analysis will be an advantage.
- At least 5 years of experience supervising a team providing guidance and training to ensure productivity and accuracy.
- Prior experience in transaction management, property management, or lease administration is preferred.
- High proficiency in lease management systems and database tools. Highly proficient in MS Office tools.
Why join Cushman & Wakefield
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: Cushman & Wakefield'
