The Operations Manager is responsible for providing leadership to multiple sales and sales support functions supporting multiple segments by driving the development and implementation of operational efficiencies and sales strategies around the individual segments key business growth areas. This also includes providing guidance to staff towards the achievement of maximum profitability and growth in line with company vision and values.
This is a critical position that should be able to drive value-based sales skills in REPH across different product portfolios balanced with developing strong team dynamics to help team members reach their full potential within their supported segments.
As an Operations Manager for Sales, collaboration with key stakeholder partners is important to understand and align with the individual commercial strategies to ensure proper implementation and maximize output from all sales and sales support staff in REPH driving towards business goals.
Accountabilities
- Overall operational responsibility for all supported segments and function; oversees day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure sales, efficiency and operational targets are always met.
- Establish operational objectives and work plans, directing performance on all programs to effectively execute on stakeholder expectations; meet and exceed monthly/annual sales targets and understand where else REPH Sales team can impact the commercial objectives of the business.
- Develop Leaders to become 1) integral partners with their supported stakeholders and 2) genuine servant leaders to their team members
- Develop long- and short-term goals across the different sales functions supported; manage and implement well-defined plans to maintain consistent sales performance
- Drive operational performance improvement through defined metrics and ensure Key Performance Indicators (KPI's) are successfully achieved; utilize and reinforce all required sales processes, tools and systems.
- Maintain awareness of market needs as well as industry trends in an effort to optimize market position; identify competitive threats and develop effective countermeasures.
- Ensure skills of our sales professionals are in line with the demands of the marketplace and company sales objectives by understand training and development needs and providing insight with key people for the improvement of the reps sales performance (including product knowledge, key process knowledge, knowledge of the competition, sales techniques, relationship building, making effective sales presentations and negotiation skills.)
- Attract, recruit, and retain top talent; motivate, lead a high-performance sales team and provide strong leadership and management to effectively instill the RELX core values
- Promote a culture that reflects the organization's values, encourage continuous improvement, and reward productivity and innovation; manage employee fallout to achieve appropriate balance between healthy and unhealthy attrition.
- Ensure coaching for continuous improvement by developing and subsequently implementing new projects, policies, and procedures to meet strategic goals; develop and implement plans to improve employee satisfaction and productivity in contribution to continuous business growth.
- Lead and Drive Efficiency Improvement Projects aligned with REPH strategies not just within the supported teams but across the division
Qualifications
- 2 to 3 years leadership experience in sales operations function
- Management background
- Experience in working with sales people
- Bachelor's degree holder required
- Strong Operational Leadership with at least 2 to 3 years experience required;
- Sales operations leadership experience / general management experience preferably handling the same function
- Project and time management skills and has successfully managed multiple roles/LOBs in the past with proven track record of success in a quota driven environment.
- Strategic Thinker. Must have the ability to understand the problem, formulate action plans and execute on these action items to success
- Strong communication skills, both written and verbal, with the ability to confidently present ideas to the internal leadership team, stakeholder partners and direct reports
- Excellent people management skills
- Must have a professional, positive business image and the ability to respond appropriately to a variety of situations, including dealing with difficult situations and handling confidential information.
- Collaborative team player who shares credit and recognizes excellent performance.
