Maintenance coordinator

Shape the Future of Real Estate with a Team That Delivers Excellence!

Step into the world of real estate management, where global opportunities meet local expertise. As a Maintenance Coordinator, you'll have the chance to make a significant impact on international projects while enjoying the comfort of working from home. This is your chance to elevate your career to new heights, expand your global reach, and be part of a team that values your skills and empowers you to make meaningful contributions to the industry-all without leaving the country. Ready to take your career to the next level

As a CSR -Maintenance Coordinator, you will audit and manage maintenance calendars, coordinate vendor services, and ensure all tasks are completed efficiently. You'll handle scheduling, communicate with stakeholders, and track performance metrics, ensuring seamless operations for our clients.

• Perform an initial audit of existing Vantaca recurring calendars for each Association, ensuring all recurring maintenance services are entered as tasks, with the appropriate action type queued for creation.
  
• Update and maintain the recurring calendars by adding/removing tasks as needed, and auditing regularly to ensure accuracy.
  
• Verify that action items are generated in advance (15-30 days) of service due dates.
  
• Coordinate the dispatch of all maintenance services with designated vendors as services become due. Confirm schedule dates and follow up with vendors to ensure all repairs are completed. Occasionally coordinate access with unit owners when required.
  
• Communicate with the Board and Community Manager to keep them informed about upcoming services, scheduled dates, and completed repairs.
  
• Track and manage global service enrollments, ensuring all services are completed.
  
• Track services enrolled with in-house maintenance vs. third-party vendors.
  
• Monitor the number of canceled services and the corresponding canceled spend.
  
• Escalate attempted cancellations and identify opportunities to switch services to in-house maintenance (if currently enrolled with another vendor) to leadership.
  

Requirements

The Qualifications We Seek:

• Must be able to work night shifts with schedule flexibility.
  
• Minimum of 2 years of experience as a customer service representative.
  
• High fluency in English, essential for this role.
  
• Proficiency in technology, particularly web-based software like Google Suite.
  
• Excellent organizational skills and ability to multitask effectively.
  
• Detail-oriented and capable of working independently.
  
• Strong communication skills to maintain open discussions with the team.
  

Benefits

Exciting Perks Await!

• HMO coverage upon regularization with free dependent
  
• Competitive Salary Package
  
• Hybrid work arrangement
  
• Prime office location in Baguio City (Easy access to restaurants, and banks)
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

About the Client: Where Innovation Meets Excellence in Property Management

Our client is a dynamic leader in the real estate industry, offering innovative property management solutions. They specialize in managing residential and commercial properties with a focus on delivering exceptional service and ensuring high tenant satisfaction. With a reputation for excellence and a commitment to quality, our client is at the forefront of transforming the property management landscape, providing employees with the chance to contribute to meaningful projects and work alongside industry leaders.

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie and supports each other in achieving excellence. Experience competitive compensation packages that reflect your skills and dedication while immersing yourself in a positive work culture that fosters collaboration, innovation, and personal development.

With a global roster of clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Work alongside passionate professionals who are committed to making a meaningful impact. Apply now and shape a better future with us!

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