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rhipe a Crayon company

M365 Application and Cloud Engineer

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

  • Are you seasoned customer support professional with extensive experience in troubleshooting M365 applications and cloud technologies
  • Would you like to be a part of a collaborative work setting that provides opportunities for career growth
  • Interested in joining a global company that empowers our people and has flexibility, and work-life balance

Practical Information:

Location: Manilla, Philippines | Visa Requirements: Valid working visa for the Philippines | Language Requirements: English, written & spoken | Work Arrangement: Hybrid and Rotating shifts

Apply now to be considered for our Open Online Recruitment Days at Rhipe - a Crayon company taking place on the 13th of April.

If selected, you will have the opportunity to go through two interview rounds on the same day with our HR team, hiring managers, and department directors. If successful, we will send you an offer in 48 hours.

As our new M365 Application and Cloud Specialist, you will act as the first point of contact for Microsoft 365 customers and work to provide end-to-end managed support across the spectrum of Microsoft products and services. With your extensive and advanced experience in Microsoft 365 administration, you will offer technical guidance to complex cases to ensure the highest standard of quality support is given to M365 customers to meet organization objectives.

Your Responsibilities:

  • Provide front-line, end-user, and administratorsupport for customers
  • Follow call logging, efficient backlog management, escalation process & and procedures, and provide high-quality case documentation for all work performed on service requests
  • Installation, configuration, and support for the M365 suite on various customer platforms including but not limited to pure cloud and hybrid cloud environments
  • Serve as the product expert for the M365 suite of applications and their capabilities

Your Competencies:

  • Experience with cloud-based (Azure/AWS/GCP) application suites in a PC or Mac environment
  • Demonstrated experience in diagnosing and resolving issues for Microsoft 365 Admin Center in licensing and applications, including but not limited to, Exchange Online, SharePoint Online, Skype for Business/Teams, OneDrive for Business
  • Troubleshooting experience in supporting legacy Microsoft Office Suites, as well as modern Office suites, including deployment and migrations.
  • Microsoft certifications such as AZ-900 is highly regarded

About you:

  • Effective communicator, able to present advanced material simply and effectively, to non-technical stakeholders
  • Motivated and customer-oriented technician with a service-oriented mindset
  • Ability to prioritize and address urgent concerns promptly with high attention to details

What's in it for you

  • Attractive remuneration package along with ongoing career opportunities, technological and professional development, and support.
  • Employee Assistance Program
  • Employee Me day
  • Cultural Swap Day
  • CSR initiatives
  • Regular social events

Why rhipe

rhipe is a market leader for cloud and service provider software licensing in the APAC region. We help businesses build, transform, and accelerate their journey to the Cloud and our employees are at the heart of what we do. We support equal opportunity and aim to provide a dynamic, inclusive, and friendly work environment. We encourage applicants from all backgrounds, experiences, and perspectives. With our flexible and diverse culture, we encourage candidates who may be seeking a flexible working arrangement or require reasonable work adjustments to apply.

More Info

Industry:Other

Function:Technology

Job Type:Permanent Job

Skills Required

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Date Posted: 29/05/2024

Job ID: 80233615

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