About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description
Main purpose of the job
The Logistics Coordinator plays a crucial role in coordinating logistics, coordinating order management and creating operations reports. This role needs strong organizational skills, some excel / analytical skills, good problem-solving abilities, and excellent communication skills. They should also have a good understanding of supply chain processes and logistics management and be familiar with relevant software and technology
Responsibilities And Duties
- Responsible for exporting the daily order file and running quality control checks
- Responsible for enriching the daily order file with logistics and packaging requirements
- Responsible for uploading and batching orders in the label generation tool
- Responsible for creating and updating the weekly logistics report and sending delay communications to customers
- Send batches to 3PLs
- Documents and reports on any data or tech issues to the team
- Maintains customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- Perform ad-hoc, once-off admin processes such as updating our customer databases and systems as needed
- Support with 3-way matching of procurement invoices
- Supporting our inbound supply chain operations to ensure our ingredients arrive in full and on time
- Support our weekly unit economics reporting
- Support adhoc operations analysis and reports
Skills And Preferred Qualifications
- Experience: Minimum of 2 years of relevant experience in supply chain, logistics, or related roles (e.g., Logistics Coordinator, Supply Chain Analyst).
- Technical Proficiency: Proficient in MS Excel and Google Sheets; strong data analysis, management, and reporting capabilities
- Data Management: Proven experience in data entry, cleaning, and reporting, with the ability to interpret and present data clearly
- Attention to Detail: Strong eye for detail and accuracy in reports and data
- Communication Skills: Excellent written and verbal communication skills in English. Comfortable interacting with stakeholders at all levels, including suppliers, internal teams, and management
- Technical Requirements: Stable and high-speed FIBER internet connection for work-from-home setup and online collaboration
- Shift Flexibility: Open to working on the graveyard shift, with availability to report Sunday through Thursday
Why work for us
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
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