Lobby Reception Lead

Job Description :

This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment.

You will welcome and register guests in accordance with building/security procedures , ensuring a seamless and professional experience. Your will be the Culture Carrier per Global Amenity Services brand standards and ensure the team is adhering to these guidelines.

Job Responsibilities:

• Oversee and coordinate all employee / visitor or host needs prior to guest arrival and ensuring effective communication of any changes to the team
• Welcome and register guests in accordance with building/security procedures , ensuring a seamless and professional experience
• Develop and maintain strong working relationships with colleagues to include meeting planners, internal admins, building personnel, Global Security, and other stakeholders
• Provide support for reception and general booking inquiries of the Conference Center as needed, ensuring efficient and effective service
• Address customer complaints promptly, providing on-the-spot feedback and handling all escalations at the lobby desk as necessary
• Stay informed about building activities and meetings/events taking place in Amenity spaces to provide accurate information to guests and employees
• Adhere to brand standards of operations established for guests and employees
• Be responsible in resolving issues affecting service standards, effectively communicating any ongoing or potential issues that need to be addressed
• Provide weekly/ monthly reports and analysis of guest history data
• Ensure the accuracy of information submitted in the visitor registration system including company name details where applicable.
• Collaborate and coordinate First Aid and other safety standards at the reception with Global Securit abd spearhead programs and initiatives that will enhance the guest experience at the Lobby Reception

Required qualifications, skills and capabilities:

• Minimum 3 years experience in a high-end client-facing reception role, front office, guest services, supervisory or management position in the hospitality industry
• Neat in appearance ability to present a polished image and follow uniform guidelines without exception
• Excellent written and verbal communication skills
• Good time management skills
• Experience with administrative and clerical procedures. Knowledge on First Aid and OSH certification
• Able to contribute positively as part of a team, helping out with various tasks as required
• Must be willing to work flexible shifts covering lobby reception hours and locations
• The Lobby Reception team is expected to look visibly neat and tidy at all times. Following the Dress Code, General Guidelines, Day-to-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality.

Preferred qualifications, skills and capabilities:

• Competency in Microsoft applications including Word, Excel, and Outlook. Knowledge of EMS booking system (a plus)