Loan Administrator

Seize Your Global Financial Career from Home!

Embrace a world of global opportunities with this role in financial services that lets you make an impact without relocating. Experience international exposure, work closely with esteemed industry players, and drive meaningful change-all from the comfort of your home country. If you're ready to step into a career that blends global scale with local roots, join us and make your mark in the financial world.

As a Loan Administrator, you'll play a vital role in supporting loan processing and ensuring smooth client interactions within the mortgage ecosystem. Your day-to-day tasks will include updating core loan processing systems and CRM platforms, coordinating with clients and lenders, preparing essential documentation, and working closely with franchise management to ensure compliance and seamless operations.

Your Path to Success in Financial Services!

Employment Type: Full-Time

Shift: Night Shift, Mon - Fri, 08:00 PM - 05:00 AM (Fixed weekends off)

Work Setup: Hybrid (Makati/Ortigas/Quezon City)

Perks: Day 1 HMO, Above-market salary, Global exposure

Your Role in Navigating Financial Success

• Update core loan processing systems (Broker Platform, AOL, Simpology) to track loan progress, ensure data accuracy, and maintain information integrity.
  
• Update CRM (Hubspot) with relevant client and loan information.
  
• Communicate directly with clients via phone and email.
  
• Provide clients with progress updates at least every two days.
  
• Interact with lenders (portal, phone, and email) to submit required documents, answer questions, follow up on progress, check rates, and clarify eligibility.
  
• Escalate credit-critical issues to the Mortgage Choice Franchisee/Manager as needed.
  
• Keep the Mortgage Choice Franchisee/Manager informed of all activity.
  
• Coordinate with other stakeholders (solicitors, conveyancers, real estate agents, other lenders) as necessary.
  
• Prepare documents for clients and ensure timely delivery.
  
• Save and organize documentation in the appropriate Mortgage Choice system (Google Drive, Vault, etc.) following compliance standards.
  
• Be available and responsive to discuss tasks with the Mortgage Choice Manager/Franchisee and address workflow management tickets during working hours.
  
• Communicate any challenges that may impact SLAs or client outcomes.
  
• Perform other tasks as directed by the Mortgage Choice Manager/Franchisee.
  
• Ensure applications are submitted with complete documentation.
  

Requirements

Your Skills to Drive Mortgage Success

• Keen attention to detail and secure data handling practices.
  
• Proficient in English (both written and verbal) with strong communication skills.
  
• Previous experience in customer service and familiarity with Australian mortgage processes.
  
• Solid understanding of Microsoft Office, Google Drive, PDF tools, and IT systems.
  
• Strong IT proficiency and ability to quickly learn new systems.
  
• Aptitude for identifying and suggesting process improvements.
  

Benefits

Your Perks in the World of Finance

• Day 1 HMO coverage
  
• Competitive salary package
  
• Hybrid work arrangement
  
• Prime office locations in Makati, Ortigas, and Quezon City (easy MRT access)
  
• Fixed weekends off
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Emapta Lifestyle perks (Foodpanda pro and more!)
  
• Unlimited employee referral incentives
  
• Total of 20 annual leaves (5 convertible to cash)
  
• Engaging team activities and mentorship opportunities with global leaders
  
• Diverse, supportive work environment promoting career growth
  

Empowering Australians with Trusted Mortgage Solutions

Our client, Mortgage Choice, has built a reputation as a trusted name in mortgage brokering, providing Australians with personalized loan options and expert guidance. By collaborating with a network of franchisees, they ensure a smooth, client-centered experience, helping homeowners and businesses make confident financial choices. With a commitment to transparency and tailored solutions, they continually strive to make financial stability accessible for all.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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