System Maintenance and Configuration: Manage and configure the Learning Management System (LMS) to ensure optimal performance, accessibility, and alignment with organizational needs.
User Management: Create and manage user accounts, roles, and permissions, ensuring appropriate access and security levels.
Content Management: Upload, organize, and maintain learning content within the LMS, including courses, modules, assessments, and supporting resources.
Reporting and Analytics: Generate insightful reports on learner progress, course completion, engagement metrics, and overall LMS utilization to inform data-driven decision-making.
Troubleshooting and Support: Provide first-line technical support to users, resolving LMS-related issues, and escalating complex problems as needed.
Training and Documentation: Develop and maintain user guides, tutorials, and training materials to enhance user adoption and proficiency with the LMS.
Ability to apply documented standardization to applicable LMS deliverables/processes.
LMS Enhancement: Collaborate with stakeholders to identify potential LMS improvements, implement new features, and optimize the overall learning experience.
LMS Integration: Work with IT to integrate the LMS with other organizational systems (e.g., HRIS, Single Sign-On) for a seamless user experience.
Qualifications
Minimum of 5 years of experience with Learning Management Systems administration.
Bachelor's Degree Holder
Strong technical aptitude and proficiency with a recognized LMS (experience in Intellum and Evolve are a significant plus).
Understanding of web technologies, database concepts, and instructional design principles is desirable.
Excellent problem-solving and troubleshooting skills.
Customer-service orientation and strong communication skills (both written and verbal).
Ability to work both independently and collaboratively in a team environment.
Demonstrated attention to detail and organizational skills.
