FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN
JOB SUMMARY:
In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Sports & Leisure Supervisor, this position is responsible for providing guest service within the Sports and Leisure facilities of the Resort in accordance with established procedures and standards for courtesy and timeliness, as well as lifeguarding duties, as necessary.
This position is also responsible for the order and cleanliness of all Sports and Leisure facilities and equipment, taking into consideration the established cleanliness standards for said areas.
JOB DESCRIPTION:
- Prior to start of operations, checks on guest amenities and supplies in the area, to ensure that these are sufficient for the days operation
- Prior to the start of operations, requests for needed / lacking items following established requisition / purchase procedures, and picks up supplies from storeroom.
- Responds to guest inquiries on the sports and leisure facilities and services, making sure that information given is complete, accurate and timely.
- Regularly reviews relevant literature and keeps track of all information and updates related to the sports and leisure facilities and to ensure that inquiring guests are provided with accurate information.
- Notes down all reservations and appointments, ensuring needed information are requested from guests and recorded.
- Briefs guests on whatever safety instructions needed prior to performance of any activity.
- Observes guests in assigned area and immediately offers assistance as may be required.
- Implements hotel policy applicable on use of sports and leisure facilities; communicates these to guests as may be needed in accordance with established guidelines for courtesy (e.g. policies applicable for non - registered guests and non - members).Cleans and assists in maintaining the sports and leisure equipment before and after use.
- Performs lifeguarding duties, prioritizing life and safety of guests especially children who are staying at the pool area.
- Attends to guests requesting for equipment, properly monitoring the issue and return of equipment.
- Monitors guest use of the pool, giving proper safety instruction and restrictions, and making sure that these are implemented.
