Level 1 Help Desk Technician

Stay Connected and Supported: Achieve Work-Life Harmony With Our New Role!

Imagine having the flexibility to maintain balance in your life, where work stays at work, and your evenings are truly yours. This opportunity offers exactly that-allowing you to focus on what matters most, whether it's pursuing hobbies, spending time with loved ones, or simply unwinding after a productive day. If work-life harmony is what you're after, look no further.

This Level 1 Help Desk Technician role will put you in the heart of IT support, working closely with customers to ensure they get the help they need when they need it. You'll troubleshoot and resolve common hardware and software issues, install and configure applications, and assist with Microsoft Office 2019. If you're experienced in supporting users with their technical queries, this is your chance to shine.

Get Tech-Ready to Help: Your Future Starts Here!

Employment type: Full-time

Shift: Day Shift, Mon - Fri (06:00 AM - 03:00 PM)

Work setup: Onsite (Makati)

Tech-Savvy Troubleshooter: Key Responsibilities

• Provide Level 1 Help Desk support, diagnosing and resolving technical issues for stakeholders.
  
• Install, configure, and troubleshoot desktop applications like Microsoft Office 2019.
  
• Assist users with common Office 2019 issues and offer support for printers, scanners, and multi-function devices.
  
• Resolve hardware and software issues on desktops and laptops, and communicate technical solutions via phone and email.
  
• Log, monitor, and manage incidents to ensure SLA targets are consistently met.
  
• Provide support for VOIP phone systems and other devices.
  

Requirements

Tech Talk: Qualifications Needed

Technical Knowledge:

• Excellent knowledge of Microsoft Office 365
  
• Strong understanding of workstation and laptop components
  
• Familiarity with printers and multi-function devices
  
• General knowledge of internet principles, including DNS, DHCP, and IP configuration
  

Requirements:

• At least 1 year of experience in a technical support role
  
• Strong customer service and communication skills
  
• Excellent problem-solving and troubleshooting skills
  
• Proficiency in Windows 10 and Windows 11 desktop operating systems
  
• Ability to diagnose and resolve hardware issues
  
• Ability to thrive in a fast-paced environment
  

Desired Knowledge:

• Experience using remote support tools and techniques
  
• Understanding of Active Directory and Group Policy
  
• Familiarity with network security principles and best practices
  

Benefits

Boost Your Benefits: What's In It for You

• HMO coverage upon regularization
  
• Competitive salary package
  
• Prime office location in Makati
  
• Enjoy a day shift schedule (no graveyard shifts!)
  
• Unlimited employee referral incentives across the organization
  
• 20 annual leaves for your personal use
  
• Free access to Emapta's office gyms (Ortigas and Makati), complete with a fitness trainer!
  
• Free upskilling through Emapta Academy courses (want to know more visit )
  
• Engaging activities and mentorship opportunities
  
• Exposure to global leaders and career growth within a diverse, supportive environment
  

About the Client: Tech Support for Tomorrow's Law Firms

Our client is an IT powerhouse, established in 2012 with a mission to revolutionize the tech landscape for small law firms. Focused on providing cutting-edge managed services and data center virtualization, they empower businesses to leave IT concerns behind and focus on what truly matters-serving their clients. With a seasoned team and visionary leadership, our client ensures you'll work alongside industry experts, transforming small businesses with impactful IT solutions.

Who Are We

At Emapta, we pride ourselves on offering more than just a job - we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

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