Responsible for overseeing and managing all aspects of the enrollment process for unit owner. This role involves developing and implementing effective enrollment strategies, welcoming unit owners, guiding them through the enrollment process, and ensuring they are informed in the enrollment packages being offered. The role also leads a team of enrollment staff, manages resident records, and serves as a primary point of contact for resident inquiries.
Provides administrative support to the department, such as but not limited to the following:
- Achievement of all revenue targets and implement effective strategies to streamline and improve the enrollment process, ensuring efficiency and a positive experience for new unit owners.
- Guide unit owners through the enrollment process and provide comprehensive support throughout the enrollment process.
- Manage a team of enrollment staff and specialists that will focus on increasing enrollment of unit owners to Good Stay (increase inventory), providing guidance, training, and support to ensure they excel in their roles.
- Monitor and evaluate employee performance and recommends appropriate action e.g. promotion, transfer, disciplinary action.
Qualifications
- Graduate of Marketing or Business Management course is an advantage; Must be able to understand financial statements.
- Must have at least 5 years of hotel or real estate experience with exposure in Leasing/Front Office Operations.
- Above average oral and written communication skills.
- Good presentation and facilitation skills; Good Word, Excel and PowerPoint skills.
