Location: Fully Remote
Schedule: EST (7 AM to 11 AM & 6PM to 10 PM, with flexibility depending on business requirements)
Salary:1800 - 2000 USD/month
A dynamic and forward-thinking real estate company that owns and manages approximately 7500 apartment homes across diverse cities in Colorado, Utah, Kansas, Missouri, Florida, and Arizona is looking for a Leasing Lead Specialist. In this role, you will become a key player in the leasing operations. Based in the Philippines, this role is pivotal in managing incoming leads, engaging prospects effectively, and facilitating the conversion of inquiries into leases.
Responsibilities:
- Efficiently manage incoming leasing inquiries via email, phone, text, and chat
- Develop strong relationships with prospects to identify their needs and housing preferences
- Match prospects with suitable apartment options, offering alternatives as necessary
- Schedule and coordinate both virtual and onsite property tours
- Ensure properties are prepared and presentable for scheduled tours
- Achieve monthly targets for converting leads to appointments
- Utilize Funnel software to track and manage lead interactions
- Deliver outstanding customer service throughout the leasing process
- Proactively follow up with prospects to secure appointments and facilitate leasing applications
- Collaborate with prospects to ensure smooth application and leasing transactions
Goals:
- Convert leads into scheduled appointments at the property to facilitate a quality leasing experience
- Achieve key performance indicators for lead management
- Collaborate with onsite teams to enhance the leasing experience
Requirements
- Excellent communication skills in English, both written and verbal
- Proficient in sales with the ability to close deals
- Strong problem-solving abilities and teamwork skills
- High ethical standards and professionalism
- Reliable attendance and punctuality
- Effective planning and organization
- Committed to customer service excellence
- Innovative and proactive in improving processes
Qualifications:
- Senior level position requiring 3-5 years of experience in leasing or sales
- Experience in real estate is a significant advantage
