WORK DETAILS:_
> Work Set-up: _Onsite, Monday to Friday_
- > Location: _IT Park, Cebu City_
> Shift:
Shifting schedule BUT dominantly dayshift/midshift- depending on business needs and can be discussed between manager/supervisor
Bachelor's degree or College Graduateat least 2 years Learning and Development/Training experience from the BPO industry required
Strong communication skills, both verbal and written
- Team worker, responsible, delivery-oriented
Strong presentation skills- Training certifications an advantage
Seek feedback and iterate designs efficiently so the experiences remain up to date and relevant
- Have experience designing and/or delivering experiences, classes, or programs for customers
Have a passion for quality and generating enduring impact
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
- Creates, updates and/or acquires training procedure manuals, guides, and course materials.
Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Assesses training materials prepared by instructors.
- Evaluates program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in training and development.- Prepares and implements training budget; maintains records and reports of expenses.
Performs other related duties as required.
- Provide administrative support for career development initiatives, programs and events
Work extensively with tools available to ensure correct reporting and metrics are captured- Provide partnership and support to ensure questions and feedback are addressed
Job Type: Full-time
Pay: Php30,- 00 - Php40,000.00 per month
Schedule: - Shift system
Supplemental pay types:
Application Question(s):- Do you have any experience in Learning and Development/Training from the BPO industry
Experience:
Learning and Development/Training: 2 years (Preferred)
