The Learning Admin Support Specialist aids the Learning Community by planning, preparing and executing the end-to-end Learning Services processes in collaboration with the Learning Delivery, Learning Technology, Knowledge Management and Data Reporting & Analytics teams.
Effective and Efficient Learning Support and Administration
- Implements the enrollment policies.
- Executes the learning catalogue and calendar of activities/training.
- Updates learners records which may include completed, incomplete and upcoming trainings, learners certifications.
- Executes and follows through on pre-work to ensure that target participants have access to logistical support (materials, tools, venue) prior to the scheduled training.
- Monitors ongoing training. Addresses issues that may cause delay and interruptions, escalate issues, when necessary.
- Support trainer/vendor and participants for any post-training activities. Follow through on open items and requirements and requests.
- Issue and collect feedback / survey to the participants.
- Responds to inquiries, address issues of learners/ HRBP/ Managers/ Learning Community that pertain to training schedule, registration, logistical needs, etc.
- Supports enhancements and improvements on the various types and applications of instructional methods and techniques, for example discussion, self-directed learning, role playing, lecture, action learning, demonstration, and/or exercise by provide recommendations and insights to his/her Immediate Superior.
- Supports the Learning Community by providing suggestions to his/her Immediate Superior on the delivery options and media for training and/or learning events to the desired learning or behavioral outcomes.
- Provide recommendations to his/her Immediate Superior on how to improve the formal and informal learning experiences and/or support individual and group development.
Stakeholders and Customer Relationship
- Build relationship with stakeholders (employees, sponsors, L&D community, vendors) through KYC (know your customers) and their requirements, potential challenges and appropriate action to support.
- Actively engages in the metrics discussions, and help identify opportunities for alignment and improvement of the service.
- Implements pricing, re/cross charging, contracts, budgeting, and reporting by referring to JWS financial management principles.
Drive Efficiency through Standardization and Innovation
- Supports the Learning Services teams in identifying, recommending and executing process standardization and harmonization across BUs and regions.
- Aid in driving efficiency by process streamlining, automations and innovation.
Future Readiness/Innovation
- Application of techniques to promote, support, and/or generate innovation and creativity, for example design thinking, brainstorming, and ideation.
- Keeps on track and up to date on the emerging learning technologies and support systems, for example collaborative learning software, learning management systems, authoring tools, and social media.
Supplier Relations & Management
- Establish relationship with identified vendors by providing support throughout the course delivery process.
- Ensures that vendors are paid on time.
- Provides objective feedback on Vendors capability to deliver an effective training.
- Provide insightful recommendations on new vendor solutions/ providers that can enhance the learning administration execution.
Job Qualifications
- Graduate of BS Psychology, Human Resources, or any related courses.
- Preferably with 1-2 years of in Learning & Development focused on performing learning support functions.
- Fresh Graduates are encouraged to apply
- Has experience in executing end-to-end logistic activities for the learning session.
- Exposure to SAP Success Factors is a plus.
- Has good verbal and written communications skills.
- Willing to be assigned in Ortigas, Pasig City (hybrid set-up)
