Leads Management Associate

JOB DESCRIPTION

Provide live chat support for leads inquiring about the product

Engage with leads to gather necessary information and qualify them as sales prospects

Persuade qualified leads to book and schedule demo sessions with the sales team

Efficiently manage and coordinate internal team schedules, meetings, and demo sessions

Conduct follow-ups through calls, chats, and text messages to nurture leads and ensure they attend scheduled demos

Act as a liaison between leads and the sales team, ensuring seamless communication

Maintain accurate records of lead information, schedules, chat and call progress, and other relevant data using trackers and databases

MINIMUM QUALIFICATIONS

Previous experience in scheduling, customer support, or a related field is an advantage

Exceptional communication and interpersonal skills

Ability to identify sales opportunities and persuade potential clients

Strong organizational and multitasking skills with meticulous attention to detail

Proficiency in using chat, call, and scheduling tools

Enthusiastic, proactive, and self-motivated

Experience in database management and tracking

Proficiency in Excel or Google Sheets is advantageous

Knowledge of UTAK POS and its features is a plus