Job Description
Craft a Legacy in Systems Engineering
Shape the future of IT operations while leading a dynamic team from the comfort of your home and office. This is your chance to make an impact on a global scale, leveraging cutting-edge technology in a role that ensures professional growth and legacy-building opportunities. With hybrid flexibility, career growth, and the chance to shape IT strategies, the world is at your fingertips.
Job Description
As a Lead Systems Engineer, you'll spearhead a team of night-shift engineers, ensuring top-tier performance in system monitoring, troubleshooting, and incident resolution. You'll foster growth within your team while driving operational excellence and system efficiency.
Job Overview
Employment Type: Full-Time
Shift: Night Shift
Work Setup: Hybrid, Ortigas
Perks: Weekends Off
Your Daily Tasks
- Manage the night-shift Systems Engineering team, ensuring adherence to performance standards and timely completion of tasks.
- Serve as the primary point of contact for the night-shift team, aligning operations with organizational objectives and ensuring seamless handovers to the day-shift teams.
- Lead the team in troubleshooting and resolving technical incidents, ensuring issues are addressed within SLA timeframes.
- Monitor system performance, proactively identifying and mitigating risks or inefficiencies.
- Enforce compliance with IT policies, procedures, and security standards.
- Document workflows, incident resolutions, and system changes accurately for continuity and reference.
- Provide guidance and support on complex technical issues, stepping in for hands-on involvement as necessary.
- Monitor IT systems proactively, identifying and resolving risks before escalation.
- Maintain thorough documentation of incidents, solutions, and configurations for operational continuity.
- Identify and implement technical and operational improvements to enhance team efficiency and service delivery.
- Coach, mentor, and train team members to improve their technical and professional skills.
Job Role Expectations
- Lead technical incident resolution and ensure adherence to SLA timelines.
- Proactively monitor system performance and address potential issues.
- Ensure accurate documentation of processes, incidents, and resolutions.
- Maintain a high-performing team through effective leadership, mentorship, and collaboration.
- Identify skills gaps within the team and implement appropriate training or development plans.
- Build a supportive environment that values professional growth and innovation.
- Analyze operational and team performance metrics to identify areas for improvement.
- Implement process enhancements to improve the efficiency and reliability of night-shift operations.
- Regularly review and update workflows to align with best practices and business needs.
- Facilitate seamless communication and handovers between night and day teams.
- Act as an advocate for the night-shift team, providing insights to management for informed decision-making.
- Collaborate with other IT teams to support business-critical initiatives and projects.
Requirements
The Qualifications We Seek
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in systems engineering or systems administration, preferably with expertise in Linux administration.
- At least 2 years of experience in a people leadership role.
- Proficiency in hybrid IT environments, including on-premises and cloud platforms (AWS, GCP, Azure).
- Solid understanding of IT operations, incident management, and troubleshooting processes.
- Exceptional communication skills for engaging with team members and stakeholders across time zones.
- Experience with ITIL frameworks (preferred but not required).
- Proven ability to implement operational improvements tailored to night-shift operations.
- Willingness to work permanent night shifts and adapt to the demands of a 24/7 business environment.
- Demonstrated ability to lead and inspire technical teams in a night-shift environment.
- Strong skills in team management, conflict resolution, and performance evaluation.
- Ability to motivate and engage teams during off-hours.
Benefits
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Why We Stand Out Among the Rest!
Join Emapta, a company recognized as one of the Best Places to Work for in Asia by HR Asia and The Philippines Best Employers for 2023. Our culture of care and empathy, reflected in our 50/50 gender ratio, ensures you'll feel like part of the family from day one. We're dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers, showcasing Filipino talent to the world. With 19 strategically located offices and over 800 clients, you'll have the opportunity to make a positive impact daily, whether you prefer office-based or work-from-home options. Join us for a 100% virtual recruitment process and let's make magic together!
Working in Emapta not only provides you the certainty of working with a well-established organisation which nurtures the careers of almost 9,300+ team members - it also places you in direct relationships with some of the world's leading and most innovative companies.
- Tim Vorbach, CEO
#EmaptaExperience
