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ROLE: Lead Assistant Manager, Clinical Process - Training (PHRN)
Location: MOA Pasay, Philippines.
Salary: PHP 60,000 max basic
Project: Healthcare / Clinical Services - Training
Report to : Manager/Sr. Manager/AVP
Language: English (Filipino)
Joining Date: ASAP
Headcounts: 1
Must Have: Must have active PHRN license, Can speak to clients, very good communication skills, 2 Years Training and Leadership background.
Position Overview:
The primary responsibility of this role is to work with the team of assistant managers to oversee the quality of deliverables, manage
team relationships, and assessing developmental/training needs of employees and process. The Lead Assistant Manager is always
focused on achieving the organization's goals with effective delivery of its core competencies.
Essential Functions:
1) Operations/Client Management
- Identifies the gaps between the desired state and the current state of knowledge and work with different
departments in developing customized training curriculum that is scalable and provides the company a competitive Articulates performance expectations and team objectives while collecting and interpreting balanced measure to
- evaluate individual staff and team performance
Assesses developmental needs and collaborates with others to identify and implement action plans that support the- development of high performing teams
Selects staff using clearly defined requirements in terms of education, experience, technical and performance skills
- Leads change efforts while managing transitions within a team
Provides guidance, direction, and training to instructional designers, trainers and assistant managers- Analyze the situation, understand, set and manage the expectations from the client and the business
Develops and manages relationships with key stakeholders and aligns their efforts towards common business
Understands & anticipates client's business needs concerns & issues, and monitors progress to achieve results- Creates an internal environment where client is the focus of the business through appropriate communication,
recognition and rewards
- Handle client feedback and escalations
Ensure compliance to client and organizational policies and procedures- Thinks of ways to enhance the client's business
2) Process Training Improvement- Training need analysis, researching, designing and developing content such as module outlines, presentations,
trainer's guide, participant's guides and other training material
- End to end management of training programs
Assist in assessing and addressing developmental/training needs of employees across the process- Develop & implement an effective system for process updates as and when required by the process/clients
Design and/or enhance training/instructional materials, teaching aids and devices
- Update Training curriculum on an ongoing basis
Conduct training follow up sessions and measuring effectiveness of training- Work with stakeholders to create capability building strategy based on communication-related skills identified as
necessary to achieve overall organization goal
- Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and
interactive- Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with
internal standards
- Identification of appropriate methodology for the implementation of training
Training and certification of trainers on the training modules- Building PPTs and other material and participate in presentation to the client/ internal customers
3) People Management- Establishes an environment and work style that promotes the concept of teamwork, cross product integration, and
continuum of care thinking that results in strong performance
- Creates a positive work environment by acknowledging team contributions, soliciting input, and offering personal
assistance, when needed- Encourages & demonstrates respect for others and what they bring to the table
Effectively manages diversity within the team, demonstrates sensitivity and respect for differences in culture/
Provide coaching and feedback to team members. Identifies development areas and helps the individuals and the- team to improve their performance and enhance their potential
Proactively shares information, progress and credit to constantly reinforce team work within the team
- Creates a healthy balance between individual performance and team performance
Demonstrates a keen interest in retention management and employee engagement and proactively creates plans- and strategies for improvement
4) Other Functions- Partake during client visits
Monitor compliance and partake in audit presentations
- Steps up for the process in the absence of the Manager
Performance parameters:- Excellent classroom management and training effectiveness
Timely compliance and proper documentation of coaching and feedback forms
- Assess, evaluate and analyze training needs through follow-up sessions
Strict compliance to client and organizational rules and directives- Maintain customer relations at a professional level to guarantee client satisfaction rating
Demonstrates ability to anticipate potential problems and take appropriate corrective actions
- Understanding of end-to-end processes and appreciation of critical parameters
Adherence to attendance and schedule
Organizational Relationships
- Primary Internal Interaction
A. Reports to: - Managers and AVPs, for the purpose of identifying training needs, follow-up, and overall training process
improvement that are geared towards more effective facilitation, output, and assessment
B. Supervises:
- Assistant Managers, for the purpose of quality of deliverables, compliance, team development, and operations
management- Process Trainers, for the purpose of evaluating training effectiveness, up-skilling, coaching, and assessing work readiness
C. Collaborates with:- Enabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff, Commercial, Finance, Compliance)
MIS and WFM, to monitor schedule, productivity, attendance, allowances, and incentives
- Supervisors/Managers/AVPs, for the purpose of reporting performance, seeking assistance, and support for any
training concerns, monthly evaluation of performance, developing training modules, and updating of training curriculum.
Job Types: Full-time, Permanent
Pay: Php60,000.00 per month
Schedule:
Application Question(s): How many years of experience as Lead Assistant Manager, Clinical Process - Training
- Do you have at least 2 Years Training and Leadership background
Do you have active PHRN license- The salary is fixed not negotiable, the salary the max salary is PHP 60,000 basic, are you okay with it
The job location are MOA Pasay, are you okay with it
